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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.

Description

Reduce expenses and simplify the challenges of cybersecurity delivery using StratoZen. Managed service providers need top-tier cybersecurity solutions to ensure their clients' safety. ConnectWise offers StratoZen's co-managed SIEM solutions and SOC-as-a-Service, seamlessly integrating with your existing security frameworks to maintain vigilant oversight of your systems. Designed specifically for service providers, StratoZen delivers exceptional flexibility and impressive accuracy, empowering you to elevate your security practices significantly. Experience the advantages of a fully cloud-hosted SIEM-as-a-service solution that eliminates both the complexity and financial burden typically associated with such systems. Since SIEM systems can often be intricate, a co-managed SIEM takes on the demanding tasks, guaranteeing that you receive optimal value alongside robust security. Additionally, StratoZen provides adaptable SOC options, allowing you to circumvent the challenges of creating and managing an in-house Security Operations Center. By leveraging StratoZen, you can focus on growing your business while ensuring your clients remain well-protected.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
Bigger Brains Yes 
ConnectBooster Yes 
ConnectWise CPQ Yes 
Datto RMM Yes 
Datto Workplace Yes 
Microsoft Power Automate Yes 
QuoteWerks Yes 
Wise-Pay Yes 

Integrations

Autotask PSA No 
Bigger Brains No 
ConnectBooster No 
ConnectWise CPQ No 
Datto RMM No 
Datto Workplace No 
Microsoft Power Automate No 
QuoteWerks No 
Wise-Pay No 

Pricing Details

$97 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DeskDirector

Founded

2012

Country

New Zealand

Website

www.deskdirector.com

Vendor Details

Company Name

ConnectWise

Founded

1982

Country

United States

Website

www.connectwise.com

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Portal

Chat Yes 
Collaboration No 
Content Management Yes 
Document Management No 
File Sharing Yes 
Search No 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

SIEM

Application Security No 
Behavioral Analytics No 
Compliance Reporting No 
Endpoint Management No 
File Integrity Monitoring No 
Forensic Analysis No 
Log Management No 
Network Monitoring No 
Real Time Monitoring No 
Threat Intelligence No 
User Activity Monitoring No 

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