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Average Ratings 1 Rating
Description
Demand Connect serves as DemandTech's cloud-enabled calling solution tailored for B2B sales and outreach professionals. This platform allows users to effectively oversee outbound campaigns, streamline lead queues, and direct answered calls to agents who are free. It features capabilities for tracking call outcomes, analyzing campaign performance, detecting voice, and logging calls into CRM systems. By integrating calling activities with relevant contact information, the web-based workflow supports sales reps, marketing ops teams, and revenue managers alike. DemandTech also highlights features such as multi-channel outreach, real-time transcription, and a consolidated call history. Interested teams are encouraged to visit DemandTech's website to explore the product further and reach out to the company for a detailed discussion about their specific needs. Additionally, the platform aims to enhance the efficiency of sales processes, making it a valuable tool for businesses focusing on growth.
Description
Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Amazon Polly
No
Facebook
No
Infobip
No
Instagram
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Salesforce
No
Totality
No
Twilio
No
Verbio
No
Integrations
Amazon Polly
Yes
Facebook
Yes
Infobip
Yes
Instagram
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Salesforce
Yes
Totality
Yes
Twilio
Yes
Verbio
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$59.99/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
DemandTech
Website
demand-tech.com/demandconnect
Vendor Details
Company Name
net2phone
Founded
1990
Country
United States
Website
www.net2phone.com/products/cloud-contact-center-solutions
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
No
Power Dialer
No
Predictive Dialer
No
Preview Dialer
No
Progressive Dialer
No
Surveys
No
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes