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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Begin by importing the contacts you've accumulated so far, allowing our platform to securely manage and store your data moving forward. You can seamlessly consolidate duplicate contacts and organize them according to your business needs. Additionally, save your filtering preferences to avoid repeating the process in the future. Bring your leads to life by linking them with various activities, including meetings, calls, and emails. Deloz ensures that your interactions generate optimal outcomes. Enhance your sales strategy by having all essential information readily available during phone calls and email correspondence. With our 2-way synchronization, you'll have access to all significant emails. On average, a sale requires seven interactions; our solution guarantees that you won't overlook any of them, streamlining your efforts for maximum efficiency. By leveraging these tools, you can significantly improve your sales performance and foster stronger relationships with your clients.

Description

To create outstanding customer experiences, it is essential for contact center agents to have a comprehensive and integrated perspective on omnichannel interactions. InteractionSync for Genesys Cloud delivers this capability, allowing agents to provide exceptional service quickly, efficiently, and consistently. A successful holistic customer experience strategy requires the merging and integration of critical systems such as your CRM and contact center. With InteractionSync for Genesys Cloud, agents gain a seamless view of omnichannel interactions within Microsoft Dynamics 365, consistently enhancing customer experiences with both speed and quality. By streamlining navigation and minimizing keystrokes needed to retrieve customer details, agents can save a considerable amount of time. Additionally, features like intelligent screen pops and the automatic generation of Dynamics 365 activities further enhance efficiency, allowing agents to focus more on customer engagement rather than administrative tasks. This integration not only boosts agent productivity but also significantly improves overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Flip
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365

Integrations

Flip
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365

Pricing Details

$9 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Deloz

Country

India

Website

deloz.io

Vendor Details

Company Name

TTEC Digital

Country

United States

Website

ttecdigital.com/solutions/interactionsync

Product Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Product Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

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