Compare Delinea Connection Manager vs. Splashtop Remote Support

Initiate rapid deployment right from the start. Achieve elastic scalability to accommodate growth. Gain comprehensive visibility over a multitude of connections all from one centralized location. Through a unified interface, retrieve necessary credentials from the secret server vault, whether it’s on-premises or in the cloud. Oversee and document multiple remote sessions concurrently. Effortlessly toggle between current sessions or launch a new one in a different tab, with the option to expand to full screen with ease. Effectively handle numerous remote connections from a singular display. Start and configure sessions across diverse environments. As IT departments expand their operations across broader networks, adopt new cloud services, utilize various connection protocols, interact with numerous privileged users, and cater to different business teams and customer environments, they must meticulously monitor privileged accounts across all sessions. Teams face the challenge of navigating intricate networks, cloud offerings, and diverse user requirements. Connection Manager serves as a sophisticated solution for managing remote connections, offering a single, comprehensive platform for overseeing remote sessions, thus streamlining the management process significantly. This innovative approach not only simplifies operations but also enhances security across the board.

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.