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Average Ratings 49 Ratings

Total
ease
features
design
support

Description

Initiate rapid deployment right from the start. Achieve elastic scalability to accommodate growth. Gain comprehensive visibility over a multitude of connections all from one centralized location. Through a unified interface, retrieve necessary credentials from the secret server vault, whether it’s on-premises or in the cloud. Oversee and document multiple remote sessions concurrently. Effortlessly toggle between current sessions or launch a new one in a different tab, with the option to expand to full screen with ease. Effectively handle numerous remote connections from a singular display. Start and configure sessions across diverse environments. As IT departments expand their operations across broader networks, adopt new cloud services, utilize various connection protocols, interact with numerous privileged users, and cater to different business teams and customer environments, they must meticulously monitor privileged accounts across all sessions. Teams face the challenge of navigating intricate networks, cloud offerings, and diverse user requirements. Connection Manager serves as a sophisticated solution for managing remote connections, offering a single, comprehensive platform for overseeing remote sessions, thus streamlining the management process significantly. This innovative approach not only simplifies operations but also enhances security across the board.

Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Delinea

Country

United States

Website

delinea.com/products/connection-manager

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

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