Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dejavue serves as a Discord bot and a hosted knowledge-base platform specifically designed for communities that oversee help and Q&A channels. This tool effectively detects questions that have been asked before, facilitates workflows approved by moderators for providing answers and marking queries as resolved, and archives these completed discussions for easy searching within Discord and on an optional public website. Communities have the capability to activate features such as keyword or semantic duplicate searches, analytics, reminders for outdated questions, and the option for content publication. Users who subscribe to paid plans can benefit from AI-generated responses, summaries, topic clustering, FAQ creation, personalized branding, and access to a community archive via an MCP endpoint suitable for compatible assistants. Administrators retain control over what information is made public, and can choose to use aliases instead of the original Discord usernames on public pages. The hosted service operates on a per-server billing model through Discord, while the open-source variant can be self-hosted using Docker. This platform is specifically crafted for the needs of moderators and operators managing help forums on Discord, providing them with an array of useful tools to enhance community support. Additionally, it fosters a collaborative environment where knowledge sharing and community engagement can flourish.
Description
Address support inquiries from wherever your users and your team are located, allowing your staff to operate in their preferred environments. Torvalds efficiently aggregates communication through In-App, Email, Slack, Discord, and forums, enabling your team to engage with customers seamlessly without the need to switch platforms. The Torvalds AI Assist feature offers customizable AI-generated responses that empower your support staff to maintain control over customer interactions. Your team has the option to review and modify these responses before they reach customers, or they can choose to let Torvalds handle replies automatically. Enhance collaboration among your technical support, customer success, and engineering teams by ensuring that ticket-based and chat-based support remain aligned. Torvalds streamlines issue management with its shared omni-channel inbox, preventing any potential oversights. A bi-directional sync guarantees that no important conversations are lost across in-app communications, Discord, Slack, GitHub, and your team's preferred ticket management systems like Zendesk. This comprehensive approach not only improves response efficiency but also elevates overall customer satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Discord
Yes
Adobe PDF Services API
No
ChatGPT
Yes
Claude
Yes
Cursor
Yes
GitHub
No
Google Docs
No
HubSpot CRM
No
HubSpot Customer Platform
No
Jira
No
Integrations
Discord
Yes
Adobe PDF Services API
Yes
ChatGPT
No
Claude
No
Cursor
No
GitHub
Yes
Google Docs
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Jira
Yes
Pricing Details
€0
Free: €0. Plus: €4.99/month; Pro: €9.99/month; Max: €24.99/month, per server and billed through Discord Premium Apps. The Free tier has limits; paid tiers add capacity and features. One-time add-ons include custom domains for €29.99 and AI-credit top-ups.
Free Trial
No
Free Version
Yes
Pricing Details
$249 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
WKSolutions
Country
Germany
Website
dejavue.app/
Vendor Details
Company Name
Torvalds
Country
United States
Website
torvalds.dev/
Product Features
Product Features
Alternatives
No Alternatives