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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dejavue serves as a Discord bot and a hosted knowledge-base platform specifically designed for communities that oversee help and Q&A channels. This tool effectively detects questions that have been asked before, facilitates workflows approved by moderators for providing answers and marking queries as resolved, and archives these completed discussions for easy searching within Discord and on an optional public website. Communities have the capability to activate features such as keyword or semantic duplicate searches, analytics, reminders for outdated questions, and the option for content publication. Users who subscribe to paid plans can benefit from AI-generated responses, summaries, topic clustering, FAQ creation, personalized branding, and access to a community archive via an MCP endpoint suitable for compatible assistants. Administrators retain control over what information is made public, and can choose to use aliases instead of the original Discord usernames on public pages. The hosted service operates on a per-server billing model through Discord, while the open-source variant can be self-hosted using Docker. This platform is specifically crafted for the needs of moderators and operators managing help forums on Discord, providing them with an array of useful tools to enhance community support. Additionally, it fosters a collaborative environment where knowledge sharing and community engagement can flourish.

Description

Address support inquiries from wherever your users and your team are located, allowing your staff to operate in their preferred environments. Torvalds efficiently aggregates communication through In-App, Email, Slack, Discord, and forums, enabling your team to engage with customers seamlessly without the need to switch platforms. The Torvalds AI Assist feature offers customizable AI-generated responses that empower your support staff to maintain control over customer interactions. Your team has the option to review and modify these responses before they reach customers, or they can choose to let Torvalds handle replies automatically. Enhance collaboration among your technical support, customer success, and engineering teams by ensuring that ticket-based and chat-based support remain aligned. Torvalds streamlines issue management with its shared omni-channel inbox, preventing any potential oversights. A bi-directional sync guarantees that no important conversations are lost across in-app communications, Discord, Slack, GitHub, and your team's preferred ticket management systems like Zendesk. This comprehensive approach not only improves response efficiency but also elevates overall customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Discord Yes 
Adobe PDF Services API No 
ChatGPT Yes 
Claude Yes 
Cursor Yes 
GitHub No 
Google Docs No 
HubSpot CRM No 
HubSpot Customer Platform No 
Jira No 
Linear No 
Microsoft Teams No 
Model Context Protocol (MCP) Yes 
Salesforce No 
Slack No 
YouTube No 
Zendesk No 
Zoom No 

Integrations

Discord Yes 
Adobe PDF Services API Yes 
ChatGPT No 
Claude No 
Cursor No 
GitHub Yes 
Google Docs Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jira Yes 
Linear Yes 
Microsoft Teams Yes 
Model Context Protocol (MCP) No 
Salesforce Yes 
Slack Yes 
YouTube Yes 
Zendesk Yes 
Zoom Yes 

Pricing Details

€0
Free: €0. Plus: €4.99/month; Pro: €9.99/month; Max: €24.99/month, per server and billed through Discord Premium Apps. The Free tier has limits; paid tiers add capacity and features. One-time add-ons include custom domains for €29.99 and AI-credit top-ups.
Free Trial No 
Free Version Yes 

Pricing Details

$249 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

WKSolutions

Country

Germany

Website

dejavue.app/

Vendor Details

Company Name

Torvalds

Country

United States

Website

torvalds.dev/

Product Features

Product Features

Alternatives

No Alternatives

Alternatives

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