Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DeepBench delivers insight.
We connect businesses to expert advisors, helping them make better informed decisions at crucial product, strategy, and investment crossroads.
Our proprietary technology and dedicated team are able to achieve a narrower focus, faster time-to-market, and lower costs than other solutions.
We work with all levels of sourcing experts, from investors and researchers to product managers and consultants, as well as sourcing specialists in any industry, role or geography.
Our clients usually engage with experts through brief 1:1 consultations, surveys or as contractors.
Description
Knova operates under a straightforward design principle: enhancing the help desk agent's efficiency leads to increased productivity, satisfied customers, and content employees. By enabling users to independently address their issues as needed and providing timely updates on known problems, Knova fosters a more effective support environment. Often, your most knowledgeable product advocates are your customers themselves, which is why Knova integrates forums to cultivate user-driven knowledge-sharing communities. With intelligent search capabilities, users can quickly locate the exact information they need, whether they are internal team members or external clients. This approach significantly surpasses conventional enterprise search methods, FAQs, and outdated content management systems. Going further than just basic search functionality, Knova becomes increasingly intelligent with each interaction. The incorporation of star ratings and user feedback on the quality of articles ensures that individuals receive the most reliable guidance available while consistently improving the overall support experience. Additionally, by harnessing the collective knowledge of its users, Knova creates a dynamic ecosystem that continually evolves to meet the needs of its community.
API Access
Has API
API Access
Has API
Integrations
Gmail
Microsoft Outlook
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DeepBench
Founded
2016
Country
United States
Website
deepbench.io
Vendor Details
Company Name
IgniteTech
Country
United States
Website
ignitetech.com/softwarelibrary/knova
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal