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ease
features
design
support

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Description

ValueCloud® offers a robust framework and repository designed to store and analyze critical customer value information, transforming it into actionable insights and valuable assets that can be utilized by various teams within the organization, including product managers, marketers, sales personnel, value engineers, professional services, and customer success teams. Understanding customer value is essential and represents the next necessary advancement in Customer Relationship Management, as authentic relationships with customers hinge entirely on the perceived value offered. However, existing CRM systems and other business platforms lack the functionality needed for effective customer value management. We assert that any organization aiming to transition to higher value and higher margin business models must treat customer value as a crucial strategic asset, which will not only foster competitive differentiation but also enrich discussions, establish trusted advisor relationships, and ultimately drive improved business outcomes. A focus on customer value management will enable companies to navigate the complexities of modern markets more effectively.

Description

Encourage employees to forge and cultivate new social connections while fostering synergies within the ecosystem to expedite the achievement of business objectives. Leverage the social media presence of your workforce to identify, interact with, and nurture key prospects. Gain deeper insights into brand perception and the integration of big data into business strategies, which empowers managers to make more informed decisions regarding marketing and product initiatives. Track the engagement and reach of employee posts using metrics such as engagement value, earned media value, and lifetime value (LTV). Develop a centralized wiki that serves as a learning forum for a repository of the brand's marketing and sales materials, including presentations, whitepapers, and reference documents. Additionally, focus on the customer lifecycle by actively engaging with customers, potential clients, brand advocates, and target audiences through specific, personalized, and relatable brand communications, which enhances overall customer experience and loyalty. This approach not only enriches brand interactions but also strengthens the organizational culture by aligning personal and professional relationships with the brand’s objectives.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Indent
Microsoft Dynamics 365
Salesforce

Integrations

Indent
Microsoft Dynamics 365
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DecisionLink

Founded

1995

Country

United States

Website

www.decisionlink.com/products/

Vendor Details

Company Name

Engagelyee

Founded

2016

Country

India

Website

engagelyee.com

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Product Features

Employee Advocacy

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Social Selling

Automated Publishing
Compliance Management
Content Discovery
Content Management
Employee Advocacy
Gamification
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Single Sign On
Social Media Monitoring

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