Compare Decagon vs. CrewAI

Intercom is an AI-driven customer service platform designed to help businesses deliver fast, personalized support across multiple communication channels. Established in 2011, the platform includes advanced AI-powered tools such as the Fin AI Agent for instant, automated responses, AI Copilot to assist support teams with real-time solutions, and AI Analyst for actionable insights. Serving over 25,000 companies worldwide—including major brands like Atlassian, Amazon, and Microsoft—Intercom facilitates over 500 million customer interactions each month. With a strong focus on innovation, the company continuously enhances customer engagement and support efficiency. Headquartered in San Francisco, Intercom also operates offices in Chicago, Dublin, Sydney, and London to support its global customer base.

By effortlessly handling diverse invoice formats from various channels and seamlessly integrating with your ERP system, Neil automates the entire AP process. This empowers your team to focus on strategic initiatives while Neil ensures accurate and timely invoice processing with an impressive 85%+ accuracy rate. Going beyond conventional RPA and OCR limitations, Neil leverages advanced AI and machine learning to extract critical data, optimize workflows, and maintain open communication with vendors. Result? 90% straight-through processing (STP), significantly reduced human error, strengthened vendor satisfaction, and overall optimized cash flow with better visibility and vendor discounts with timely payments.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.

LM-Kit.NET is an enterprise-grade toolkit designed for seamlessly integrating generative AI into your .NET applications, fully supporting Windows, Linux, and macOS. Empower your C# and VB.NET projects with a flexible platform that simplifies the creation and orchestration of dynamic AI agents. Leverage efficient Small Language Models for on‑device inference, reducing computational load, minimizing latency, and enhancing security by processing data locally. Experience the power of Retrieval‑Augmented Generation (RAG) to boost accuracy and relevance, while advanced AI agents simplify complex workflows and accelerate development. Native SDKs ensure smooth integration and high performance across diverse platforms. With robust support for custom AI agent development and multi‑agent orchestration, LM‑Kit.NET streamlines prototyping, deployment, and scalability—enabling you to build smarter, faster, and more secure solutions trusted by professionals worldwide.

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.

Bright Data is a leader in data collection, enabling businesses to gather crucial structured and unstructured information from millions of websites using our proprietary technology. Our proxy networks allow you to access sophisticated target sites by precise geo-targeting. Our tools can be used to block difficult target sites, perform SERP-specific data collection tasks and manage and optimize proxy performance.