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Description
At DataPlatr, our mission is to provide cutting-edge analytics and AI solutions that enable businesses to make informed choices while improving operational efficiency across various sectors.
Our Extensive Offerings Include:
1. Data Integration
2. Data Warehousing
3. Data Analysis
4. Reporting and Dashboards
5. Real-Time Data Processing
6. Predictive Analytics
7. Machine Learning
8. Data Visualization
9. Business Intelligence
Industries We Cater To:
1. Managed Analytics
2. Oracle EBS to GCP Analytics
3. Contact Center Analytics
4. Solar Analytics
5. Enterprise Solutions
6. Sales & Marketing Analytics
7. Human Resources Analytics
8. Financial Services Analytics
Through these services and domains, we aim to transform how businesses leverage data for growth and innovation.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Talkdesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Dataplatr
Founded
2021
Country
United States
Website
wwww.dataplatr.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/