Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At DataPlatr, our mission is to provide cutting-edge analytics and AI solutions that enable businesses to make informed choices while improving operational efficiency across various sectors. Our Extensive Offerings Include: 1. Data Integration 2. Data Warehousing 3. Data Analysis 4. Reporting and Dashboards 5. Real-Time Data Processing 6. Predictive Analytics 7. Machine Learning 8. Data Visualization 9. Business Intelligence Industries We Cater To: 1. Managed Analytics 2. Oracle EBS to GCP Analytics 3. Contact Center Analytics 4. Solar Analytics 5. Enterprise Solutions 6. Sales & Marketing Analytics 7. Human Resources Analytics 8. Financial Services Analytics Through these services and domains, we aim to transform how businesses leverage data for growth and innovation.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Talkdesk

Integrations

Talkdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dataplatr

Founded

2021

Country

United States

Website

wwww.dataplatr.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Product Features

Alternatives

Alternatives