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Description
At DataPlatr, our mission is to provide cutting-edge analytics and AI solutions that enable businesses to make informed choices while improving operational efficiency across various sectors.
Our Extensive Offerings Include:
1. Data Integration
2. Data Warehousing
3. Data Analysis
4. Reporting and Dashboards
5. Real-Time Data Processing
6. Predictive Analytics
7. Machine Learning
8. Data Visualization
9. Business Intelligence
Industries We Cater To:
1. Managed Analytics
2. Oracle EBS to GCP Analytics
3. Contact Center Analytics
4. Solar Analytics
5. Enterprise Solutions
6. Sales & Marketing Analytics
7. Human Resources Analytics
8. Financial Services Analytics
Through these services and domains, we aim to transform how businesses leverage data for growth and innovation.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Talkdesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dataplatr
Founded
2021
Country
United States
Website
wwww.dataplatr.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/