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Description
Since its inception in 1986, DATANET has been engaged in data processing, analysis, evaluation, and the provision of consulting services, with a particular emphasis on developing customized software for the telecommunications sector, which includes services related to software, consulting, and service. Additional offerings encompass project management for intricate telecommunications architectures and providing Telecommunications Expense Management (TEM) solutions for significant clients. Furthermore, the company specializes in contract management that covers inventory, ordering, logistics, and historical data management, alongside invoice processing that includes checking, assignment, and updates. Comprehensive reporting is also a key service, delivering detailed analyses of consumption, costs, and sources at every organizational tier within large enterprises. Moreover, DATANET excels in integrating these services into existing system environments, such as ERP, SRM, HR systems, and platforms like SAP ARIBA, Crossinx, Basware, and ServiceNow, while also facilitating connections with various network operators and suppliers, thereby enhancing operational efficiency for its clients.
Description
Originally, Efficient App was solely focused on debt collection, requiring considerable manual effort for many processes. However, following a significant upgrade, it now boasts comprehensive Customer Relationship Management (CRM) capabilities. Just like in the past, Efficient App enables InterStation agents and back-office personnel to track accounts from the initiation of a claim all the way through to its resolution. Both customers and agents can easily monitor each stage of the process. With the new enhancements, a majority of tasks are now automated, minimizing the potential for oversights or mistakes. For example, all incoming and outgoing emails—whether from the debtor, agent, customer, or a third party—are automatically organized and stored in the relevant account along with appropriate notes. Additionally, when an action is initiated that demands attention from one or more individuals, it automatically updates their personal calendars with the necessary task and its deadline, ensuring everyone stays informed and accountable. This transformation not only streamlines operations but also significantly improves communication and efficiency within the team.
API Access
Has API
API Access
Has API
Integrations
Basware
SAP Ariba
ServiceNow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DATANET
Founded
1986
Country
Germany
Website
www.datanet.de/index
Vendor Details
Company Name
InterStation Debt Collections
Founded
1998
Country
Switzerland
Website
www.inter-station.com
Product Features
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator
Product Features
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management