Efficient App Description
Efficient App was a debt collection tool. We had to manage many tasks. We upgraded the system to give Efficient App the full functionality of a CRM (Customer Relations Management). Efficient app allows InterStation agents to monitor accounts from the time a claim is filed to the resolution. Both customers and agents can follow the steps. The enhancements make it possible to automate most tasks, thereby avoiding any errors or omissions. For example, all incoming and outgoing email messages, whether they are from the debtor, agent, customer, or third party, are automatically saved in the appropriate account with a correponding note. An action that requires attention of one or more people will be marked with their personal agendas and the deadline.