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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.

Description

Are password-related inquiries overwhelming your help desk? With ReACT, a self-service solution for password resetting and synchronization designed for enterprises, users can effortlessly reset their passwords to a permanent value in just four straightforward steps—without needing to reach out to the help desk! This comprehensive solution significantly reduces help desk calls by allowing users to manage their password resets, synchronization, and account unlocks around the clock, every day of the year. While it might seem risky to grant end users such access within an organization’s identity management framework, utilizing the right tools like ReACT can actually enhance security protocols. By relieving the help desk from these repetitive password-related duties, ReACT empowers employees to address their own password issues, leading to higher employee satisfaction, increased productivity, and improved financial performance for the company. Furthermore, ReACT streamlines the entire password management process, making it a vital asset for modern enterprises.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SolarWinds Service Desk Yes 
SolarWinds Web Help Desk Yes 

Integrations

SolarWinds Service Desk No 
SolarWinds Web Help Desk No 

Pricing Details

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SolarWinds

Founded

2000

Country

United States

Website

www.solarwinds.com/remote-support-software

Vendor Details

Company Name

Advanced Software Products Group

Founded

1986

Country

United States

Website

www.aspg.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management Yes 
Contract/License Management No 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print No 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Self-Service Password Reset (SSPR)

Access Control No 
Alerts / Notifications No 
Application Security No 
Compliance Management No 
Credential Management No 
Employee Directory No 
Group Passwords No 
Password Database No 
Password Management No 
Reminders No 
Reporting / Analytics No 
Single Sign On No 
Two-Factor Authentication (2FA) No 

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