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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DISQO is a dynamic customer experience (CX) platform that equips businesses, ranging from small to large enterprises, to effectively understand their customers by rapidly testing and analyzing various product and brand experiences. The platform offers valuable insights, advertising measurement tools, and Feedback Loop applications, all linked to a fully consented consumer data network. Established in 2015 and based in Los Angeles, DISQO has gained recognition as a rapidly growing tech startup and is celebrated as one of the best workplaces in the United States, boasting over 500 employees worldwide. Instead of spending endless hours on repetitive surveys, the DISQO Research API allows you to concentrate on strategic initiatives rather than administrative tasks. Tailored to facilitate researchers in optimizing their access to the DISQO Audience, this robust API empowers you to oversee survey fielding efficiently, enabling you to prioritize delivering essential insights. Ultimately, DISQO aims to transform how businesses engage with their customers by streamlining the research process.

Description

Businesses understand that enhancing the customer experience is essential for establishing brand success and fostering customer loyalty. However, effectively overseeing this experience has grown increasingly intricate. With an abundance of survey data and customer information, alongside the necessary technical integrations and organizational processes, companies require a robust software solution at the core of their operations. Our clients depend on the eTouchPoint platform to deliver valuable insights that facilitate the monitoring and refinement of the customer experience. By integrating dashboard and employee-specific reporting, text analytics, and closed-loop alerting features with an industry-leading data collection platform, eTouchPoint equips CX professionals with a holistic toolkit for engaging customers, empowering employees, and navigating the multifaceted CX landscape. Additionally, we provide unlimited support for a variety of multi-channel survey efforts, encompassing call centers, field services, retail, B2B, employee interactions, and online platforms. This comprehensive approach ensures that businesses can effectively address the ever-evolving demands of their customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cloudchipr
tvScientific

Integrations

Cloudchipr
tvScientific

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DISQO

Founded

2015

Country

United States

Website

www.disqo.com

Vendor Details

Company Name

eTouchPoint

Founded

1999

Country

United States

Website

www.etouchpoint.com

Product Features

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Alternatives

Delighted Reviews

Delighted

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