Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Discovering how your teams interact with their digital workplace has never been faster, easier, or more precise. By utilizing DEX Insight’s application usage analytics, you can pinpoint where your teams allocate their time, allowing you to discern which tools add real value and which do not. Gather employee sentiment while they engage with any internal or licensed software application, enabling informed, data-driven decisions regarding the tools you employ in your technology ecosystem. Installation of DEX Insight on your employees' devices and browsers takes only a few minutes and runs seamlessly in the background. Before long, you will gain insights into usage patterns, employee sentiment, and the effectiveness of any tool within your organization’s tech stack. As software becomes integral to our work, many digital transformation initiatives lead to inflated tech budgets, excessive waste, and employees feeling overwhelmed by an abundance of tools. Our mission is to enhance the relationship teams have with their technology, fostering a more satisfied and efficient workforce while reducing unnecessary expenditures. Ultimately, by prioritizing user experience, we can create a work environment where technology empowers rather than hinders productivity.

Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AutoSys Workload Automation No 
Boomi No 
Condeco No 
Google Chat No 
HCL BigFix Service Management No 
Kibana No 
Matter Center for Office 365 No 
Microsoft System Center No 
Microsoft Teams No 
MuleSoft RPA No 
Nanoheal No 
Nexthink No 
SAP Store No 
ServiceNow No 
SolarWinds Log Analyzer No 
SysTrack No 
Twilio No 
UiPath No 
WorkFusion No 

Integrations

AutoSys Workload Automation Yes 
Boomi Yes 
Condeco Yes 
Google Chat Yes 
HCL BigFix Service Management Yes 
Kibana Yes 
Matter Center for Office 365 Yes 
Microsoft System Center Yes 
Microsoft Teams Yes 
MuleSoft RPA Yes 
Nanoheal Yes 
Nexthink Yes 
SAP Store Yes 
ServiceNow Yes 
SolarWinds Log Analyzer Yes 
SysTrack Yes 
Twilio Yes 
UiPath Yes 
WorkFusion Yes 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

DEX Insight

Country

United States

Website

www.dexinsight.com

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Alternatives

Alternatives

TeamViewer DEX Reviews

TeamViewer DEX

TeamViewer
Pivot Workplace Experience Reviews

Pivot Workplace Experience

Pivot Technology Services
Riverbed Aternity Reviews

Riverbed Aternity

Riverbed Technology
HCL BigFix Reviews

HCL BigFix

HCL Software