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Average Ratings 0 Ratings
Description
Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.
Description
Empowering business users with the intuitive interface of a spreadsheet combined with the robust capabilities of a business intelligence tool is essential. Traditionally, business intelligence has been associated with the necessity of specialized knowledge, substantial financial investment, and lengthy implementation periods. Although BI tools boast impressive dashboards, they often fall short in reporting, leading users to revert to spreadsheets for their data needs. StarLifter offers a comprehensive solution for all your data analysis requirements in a single platform. While point solutions are designed to address specific challenges within individual departments, they ultimately hinder cross-functional analysis, which frequently ends up back in spreadsheets. By resolving departmental issues and enhancing data analysis across the organization, you can eliminate reliance on delicate formulas and intricate calculations that only a select few comprehend. Moreover, with user-friendly drag-and-drop features, you can achieve a more streamlined and simplified analysis process, making data insights accessible to everyone. This ensures that all stakeholders can engage with data efficiently and effectively, fostering collaboration and informed decision-making throughout the enterprise.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DeepSearch
Country
Austria
Website
www.deepsearch.at/product/
Vendor Details
Company Name
StarLifter
Country
United States
Website
www.starlifter.io
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics