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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.

Description

A user-friendly, low-code visual platform allows for the creation and deployment of personalized chatbots that understand natural language. You can obtain text-based responses, retrieve data, generate reports and visualizations, and utilize analytics and AI through a conversational interface that feels intuitive. Within the SAS ecosystem, you can easily configure bots to enhance insight accessibility or link them to external services for broader outreach. Now, gaining insights from data is as straightforward as sending a simple message. Quickly identify significant relationships in your data with the help of smart suggestions and clearly marked related metrics. Leverage machine learning and natural language explanations to discover, visualize, and communicate compelling narratives and insights that are both accessible and easy to interpret. Investigate the reasons behind certain outcomes, explore all possibilities, and uncover hidden opportunities within your data. The system automatically highlights essential relationships, outliers, clusters, and more, unveiling crucial insights that can drive informed action and decision-making. This innovative approach empowers users to navigate complex data landscapes with confidence and clarity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Google Cloud Platform
JMP Statistical Software
Microsoft Azure
Red Hat OpenShift
SAS Viya

Integrations

Amazon Web Services (AWS)
Google Cloud Platform
JMP Statistical Software
Microsoft Azure
Red Hat OpenShift
SAS Viya

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DeepSearch

Country

Austria

Website

www.deepsearch.at/product/

Vendor Details

Company Name

SAS

Founded

1976

Country

United States

Website

www.sas.com/en_us/software/visual-analytics.html

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Product Features

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Alternatives

Alternatives