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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.

Description

We are a global leader in software solutions for Asset Managers, Private Banks, Family Offices and Family Offices. We are more than just an IT-service provider. We are committed to understanding the financial services and investment industry and keeping up with it. Our knowledge is combined with technical skills of high quality and a desire to invent and create new software. We find solutions that support your company's goals. Our solutions include Portfolio Management, Risk Management and Web Reporting to Clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bloomberg Terminal No 
Morningstar No 

Integrations

Bloomberg Terminal Yes 
Morningstar Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Inquire to learn more
We offer our platform as a service, so clients pay a monthly license fee.

While our competitors price their Portfolio Management solutions proportional to Assets Under Management (AUM) of the client, making the more successful clients pay a much higher fee, FA Solutions has a plans-based pricing policy where depending on your company's business scale and service level requirements, we offer a plan that fits your business needs the best.

Another strength of our business model is that the client gets a single fixed price for their solution including all the features in the selected plan- so they can easily project the costs for years to come.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DeepSearch

Country

Austria

Website

www.deepsearch.at/product/

Vendor Details

Company Name

FA Solutions

Founded

1999

Country

Finland

Website

www.fasolutions.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics Yes 

Product Features

Fund Accounting

Accounts Payable Yes 
Accounts Receivable Yes 
Activity Tracking Yes 
Asset Management Yes 
Bank Reconciliation Yes 
Budgeting & Forecasting Yes 
Compliance Management Yes 
Donor Management No 
General Ledger Yes 
Partnership Accounting Yes 
Purchasing & Receiving Yes 

Investment Management

Accounting Management Yes 
Benchmarking Yes 
Bonds / Stocks Yes 
Client Management Yes 
Commodities Yes 
Compliance Reporting Yes 
Data Import / Export Yes 
For Investment Advisors Yes 
For Investors & Traders Yes 
Fund Management Yes 
Modeling & Simulation Yes 
Payroll & Commissions No 
Performance Metrics Yes 
Portfolio Management Yes 
Risk Management Yes 

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