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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DBmarlin features an AI assistant known as the DBmarlin AI Co-pilot, which can be accessed easily from any screen with just one click, opening a slide-out panel for inquiries. Additionally, we provide "Send to DBmarlin Co-pilot" buttons located throughout the interface, enabling users to receive tailored recommendations on various topics, including how to manage wait events and improve them, as well as optimizing SQL statements with advice on indexes, query rewrites, partitioning, materialized views, and database parameter adjustments. This AI assistant is designed to facilitate automatic recommendations for enhancing both database performance and SQL statement execution. The convenient slide-out panel allows seamless access to DBmarlin AI Co-pilot from any location within the application. With a simple click, users can input their SQL Text and Execution Plan, receiving a detailed list of suggestions, including the creation of indexes and other optimization tips within a quick turnaround of just 30 seconds. This functionality greatly enhances the user experience by providing instant insights and recommendations to improve database operations.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Slack
Amazon Web Services (AWS)
Asset Panda
Azure SQL Database
ClickUp
Confluence
GitHub
Google Workspace
Harness
Liquibase
LumApps
MariaDB
Microsoft Azure
New Relic
Okta
Ping Identity
SAP HANA
SQL Server
Trello
UiPath

Integrations

Slack
Amazon Web Services (AWS)
Asset Panda
Azure SQL Database
ClickUp
Confluence
GitHub
Google Workspace
Harness
Liquibase
LumApps
MariaDB
Microsoft Azure
New Relic
Okta
Ping Identity
SAP HANA
SQL Server
Trello
UiPath

Pricing Details

$1100 per year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DBmarlin

Founded

2020

Country

United Kingdom

Website

www.dbmarlin.com

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Database Monitoring

Anomaly Detection
Autodiscovery
Capacity Planning
Dashboard
Dependency Tracking
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Permissions / Access Controls
Predictive Analytics
Prioritization
Query Analysis
Resource Optimization
Troubleshooting

Alternatives

Alternatives