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Description
In recent years, a notable trend has been the emergence of "Customer Centricity," signaling a transition from a Resource-centric approach to a Service-centric model for OSS solutions, which integrates Fulfillment and Assurance operations. At the heart of this shift is the CygNet Service Management Platform (SMP), which serves as the cornerstone for top-tier CygNet Service Fulfillment and Assurance systems. Recognizing the crucial role that accurate and current physical inventory plays in the entire OSS-BSS value chain, the CygNet SMP is powered by an autodiscovery engine that retrieves precise, real-time resource inventory data from the network. The standout feature of the CygNet Autodiscovery engine lies in its built-in correlation algorithms, which adeptly "stitch" together end-to-end circuits across different vendors and technologies, spanning L1, L2, and L3 layers. This capability not only enables the auto-discovery of network-facing services but also extends to customer-facing services, thereby enhancing overall service delivery. Ultimately, this approach positions organizations to better meet customer needs and improve operational efficiency.
Description
Infrared360® offers a comprehensive suite for Administration, Monitoring, Load Testing, Auditing, Statistical Reporting, and Self-Service tailored for Enterprise middleware environments. With the rise of cloud platforms, containers, and other contemporary distributed architectures, it is essential to meet your Service Level Objectives without compromise. In contrast to alternative solutions that merely log data and rely on average-based alerts—which can lead to significant delays—Infrared360® delivers True Real-Time™ monitoring and proactive notifications about potential issues, ensuring that your middleware operates at peak performance. Its Auto-Discovery feature identifies any newly created objects across all operating systems, including Queue Sharing groups and transmission queues, allowing for immediate verification of the correct configuration of allocated objects for application and subsystem availability. This capability enhances operational efficiency by providing instant insights into the state of your middleware infrastructure.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NMSWorks Software
Country
India
Website
www.nmsworks.co.in
Vendor Details
Company Name
Avada Software
Founded
2006
Country
United States
Website
avadasoftware.com/product-details-infrared360/
Product Features
Product Features
Message Queue
Asynchronous Communications Protocol
Data Error Reduction
Message Encryption
On-Premise Installation
Roles / Permissions
Storage / Retrieval / Deletion
System Decoupling
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management