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ease
features
design
support

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Write a Review

Description

In recent years, a notable trend has been the emergence of "Customer Centricity," signaling a transition from a Resource-centric approach to a Service-centric model for OSS solutions, which integrates Fulfillment and Assurance operations. At the heart of this shift is the CygNet Service Management Platform (SMP), which serves as the cornerstone for top-tier CygNet Service Fulfillment and Assurance systems. Recognizing the crucial role that accurate and current physical inventory plays in the entire OSS-BSS value chain, the CygNet SMP is powered by an autodiscovery engine that retrieves precise, real-time resource inventory data from the network. The standout feature of the CygNet Autodiscovery engine lies in its built-in correlation algorithms, which adeptly "stitch" together end-to-end circuits across different vendors and technologies, spanning L1, L2, and L3 layers. This capability not only enables the auto-discovery of network-facing services but also extends to customer-facing services, thereby enhancing overall service delivery. Ultimately, this approach positions organizations to better meet customer needs and improve operational efficiency.

Description

Infrared360® offers a comprehensive suite for Administration, Monitoring, Load Testing, Auditing, Statistical Reporting, and Self-Service tailored for Enterprise middleware environments. With the rise of cloud platforms, containers, and other contemporary distributed architectures, it is essential to meet your Service Level Objectives without compromise. In contrast to alternative solutions that merely log data and rely on average-based alerts—which can lead to significant delays—Infrared360® delivers True Real-Time™ monitoring and proactive notifications about potential issues, ensuring that your middleware operates at peak performance. Its Auto-Discovery feature identifies any newly created objects across all operating systems, including Queue Sharing groups and transmission queues, allowing for immediate verification of the correct configuration of allocated objects for application and subsystem availability. This capability enhances operational efficiency by providing instant insights into the state of your middleware infrastructure.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

NMSWorks Software

Country

India

Website

www.nmsworks.co.in

Vendor Details

Company Name

Avada Software

Founded

2006

Country

United States

Website

avadasoftware.com/product-details-infrared360/

Product Features

Product Features

Message Queue

Asynchronous Communications Protocol Yes 
Data Error Reduction Yes 
Message Encryption Yes 
On-Premise Installation Yes 
Roles / Permissions Yes 
Storage / Retrieval / Deletion Yes 
System Decoupling Yes 

System Monitoring

Alerts / Notifications Yes 
Antivirus Management No 
Data Backup / Recovery Yes 
Device Monitoring Yes 
Inventory Management No 
Patch Management No 
Policy-based Automation Yes 
Remote Monitoring Yes 
Reporting / Analytics Yes 
Risk Analysis No 
Server Monitoring Yes 
Service Configuration Management Yes 

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