Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cybells Dialer is an advanced software solution for call centers, equipped with a variety of enhanced functionalities. It stands out as an exceptional auto dialer for both outbound and inbound marketing campaigns. Among its robust features are the predictive dialer, preview dialer, auto dialer, and power dialer, all designed to optimize call efficiency. This auto dialer seamlessly integrates with your current CRM system, making it a versatile choice for businesses. The inclusion of Artificial Intelligence (AI) is crucial in modern business operations, as it significantly elevates customer interactions. Voice bots and chatbots are particularly effective AI tools that improve the overall customer experience. These AI-driven modules are not only multilingual but also designed to be intuitive and user-friendly. They can engage up to 1000 times more customers while keeping operational costs minimal. Additionally, the voice bots and chatbots provide enterprise-level efficiency and allow live agents to focus on more complex interactions in various languages. By incorporating integrated tools, access to a knowledge bank, and facilitating communication among employees during live interactions, businesses can empower their staff to deliver superior customer experiences and drive higher engagement levels. This comprehensive suite of features positions Cybells Dialer as a leader in the call center software market.
Description
Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders.
Cloud Contact Center includes:
Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time.
- Share agents between teams, projects, and companies.
- Integration of Toll Free, Local, and Non-Geographic SIP Numbers.
- Handling missed phone calls with a Callback mode.
- A system for employee motivation that calculates bonuses and penalties automatically.
- Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets.
- Dynamic scripts for conversations that standardize responses and automate triggers.
- Performance analysis for each agent, team and the entire Contact Center.
Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.
API Access
Has API
API Access
Has API
Integrations
Asterix
Discord
Dropbox
Drupal
Facebook
Facebook Messenger
FreeSWITCH
Google Drive
Instagram
Joomla!
Integrations
Asterix
Discord
Dropbox
Drupal
Facebook
Facebook Messenger
FreeSWITCH
Google Drive
Instagram
Joomla!
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$30/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cybells Technologies
Founded
2016
Country
Canada
Website
www.cybells.ca
Vendor Details
Company Name
Oki-Toki
Founded
2015
Country
United Kingdom
Website
www.oki-toki.cloud/
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics