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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

Description

ScanGov serves as a digital experience platform tailored for government entities, enabling them to effectively oversee, enhance, and sustain their websites through automated assessments based on established standards. By merging ongoing scanning with straightforward guidance, it empowers digital teams to pinpoint problems and enhance online services for citizens. The platform offers real-time oversight and reporting across eight critical domains, such as accessibility, performance, security, SEO, content quality, and readiness for AI, thereby providing organizations with a comprehensive understanding of their digital landscape. Users can monitor advancements via dashboards, domain and site views, and prioritized task lists that emphasize the most significant improvements. Additionally, it produces ready-made bug reports and seamlessly integrates with platforms like GitHub to facilitate remediation processes and minimize the need for manual audits. Furthermore, ScanGov allows for public-facing dashboards and letter-grade assessments, simplifying the communication of status updates to both technical personnel and non-technical audiences. This comprehensive approach not only enhances transparency but also fosters collaboration among all stakeholders involved in digital governance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

GitHub

Integrations

GitHub

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$100 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cyara

Founded

2006

Country

United States

Website

cyara.com

Vendor Details

Company Name

ScanGov

Country

United States

Website

scangov.com

Product Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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