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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CustomerSuccessBox, an AI-powered customer satisfaction software for SaaS B2B, is called CustomerSuccessBox. CustomerSuccessBox was founded in response to a need for a solution that could provide 'proactive' customer support. CustomerSuccessBox's vision for artificial intelligence (AI), machine learning (ML) and customer onboarding is to automate customer communication, product usage analysis, and customer onboarding. It hopes to reduce the cost of customer success services and increase the lifetime value of each customer. It also wants to eliminate the need for a full-time CS ops position to calibrate and configure the Customer Success platform. CustomerSuccessBox uses CSI to recommend the next best action for each account, allowing CSMs to be more efficient. CustomerSuccessBox processes millions from over 250,000 end users each week. The patent-pending technology can handle approximately 2,200 events/second.

Description

Success4 provides the right tools that do all the heavy lifting so you can focus on your customer success strategy.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
Mixpanel Yes 
QuickBooks Online Yes 
Recurly Yes 
Salesforce Yes 
Zoho CRM Yes 
Amazon S3 No 
Chargebee Yes 
CloudTalk No 
Freshchat No 
Freshsales No 
Gmail No 
Help Scout Yes 
HubSoft No 
HubSpot CRM Yes 
Jira No 
Jira Service Management Yes 
LiveAgent Yes 
Zoho Desk Yes 
Zoho Mail No 

Integrations

Freshdesk Yes 
Mixpanel Yes 
QuickBooks Online Yes 
Recurly Yes 
Salesforce Yes 
Zoho CRM Yes 
Amazon S3 Yes 
Chargebee No 
CloudTalk Yes 
Freshchat Yes 
Freshsales Yes 
Gmail Yes 
Help Scout No 
HubSoft Yes 
HubSpot CRM No 
Jira Yes 
Jira Service Management No 
LiveAgent No 
Zoho Desk No 
Zoho Mail Yes 

Pricing Details

Request Pricing detail on the website.
Free Trial Yes 
Free Version No 

Pricing Details

$99
$99 per user for a month for the first 5 users and $89 for every other user after that 5.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CustomerSuccessBox

Founded

2018

Country

United States

Website

customersuccessbox.com

Vendor Details

Company Name

Success4

Founded

2016

Country

United States

Website

success4.us

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Alternatives

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks