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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CustomerSuccessBox, an AI-powered customer satisfaction software for SaaS B2B, is called CustomerSuccessBox. CustomerSuccessBox was founded in response to a need for a solution that could provide 'proactive' customer support. CustomerSuccessBox's vision for artificial intelligence (AI), machine learning (ML) and customer onboarding is to automate customer communication, product usage analysis, and customer onboarding. It hopes to reduce the cost of customer success services and increase the lifetime value of each customer. It also wants to eliminate the need for a full-time CS ops position to calibrate and configure the Customer Success platform. CustomerSuccessBox uses CSI to recommend the next best action for each account, allowing CSMs to be more efficient. CustomerSuccessBox processes millions from over 250,000 end users each week. The patent-pending technology can handle approximately 2,200 events/second.

Description

SmartKarrot, a cloud-based solution for Customer Success & Account Management allows teams to manage Customer Growth (Expansion/Retention & Renewal), with a platform focussed on Intelligence & Automation. 1. SmartKarrot is built on Augmented Intelligence and proactive handles complex use cases related to Expansion & Retention. Multiple products, service lines, and geographies. 2. Our customers can scale efficiently with our intense focus on Automation & Playbooks. 3. Our New Age Design with a PLG mindset makes for a great user experience. 4. Our unlimited user packages allow our clients to be truly Customer Centric and enable great alignment within their teams.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Amazon EC2 No 
Amazon Web Services (AWS) No 
Asana No 
Chargebee Yes 
Freshdesk Yes 
GTM Buddy Yes 
Help Scout Yes 
HubSpot CRM Yes 
Jira Service Management Yes 
LiveAgent Yes 
Microsoft Excel No 
Microsoft Outlook No 
Microsoft Word No 
Mixpanel Yes 
QuickBooks Online Yes 
Recurly Yes 
Slack No 
Stripe No 
Zoho CRM Yes 

Integrations

Salesforce Yes 
Amazon EC2 Yes 
Amazon Web Services (AWS) Yes 
Asana Yes 
Chargebee No 
Freshdesk No 
GTM Buddy No 
Help Scout No 
HubSpot CRM No 
Jira Service Management No 
LiveAgent No 
Microsoft Excel Yes 
Microsoft Outlook Yes 
Microsoft Word Yes 
Mixpanel No 
QuickBooks Online No 
Recurly No 
Slack Yes 
Stripe Yes 
Zoho CRM No 

Pricing Details

Request Pricing detail on the website.
Free Trial Yes 
Free Version No 

Pricing Details

Pricing shared after discussions. Available in 2 Models:
(A) - Outcome-based pricing linked to your success.Leverage the option of unlimited users.
(B) - Customized Pricing based on specific client needs.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CustomerSuccessBox

Founded

2018

Country

United States

Website

customersuccessbox.com

Vendor Details

Company Name

SmartKarrot Inc

Founded

2018

Country

United States

Website

www.smartkarrot.com

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Alternatives

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