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Description

Customer narratives rank as the most compelling form of marketing content that generates new business opportunities. Individuals seeking solutions and products place greater trust in the experiences of their peers rather than traditional marketing or sales information. A striking 92% of enterprise buyers report that customer stories significantly impact their purchasing decisions. The likelihood of making a purchase increases by 32% when buyers come across a customer story during their buying journey. Advocates tend to endorse products more vigorously when they have previously shared their own customer experiences publicly. An effective platform can be utilized to gather these customer narratives, highlighting contributions from customers, partners, and employees who have played a role in the success. This platform should also seamlessly distribute customer stories across all relevant digital channels, ensuring engagement with prospects throughout their entire buying journey. Additionally, employing intelligent metrics can demonstrate the program's return on investment by linking revenue to specific deals, stories, products, and media channels, thereby enhancing the overall marketing strategy. Ultimately, fostering a rich collection of customer stories not only strengthens credibility but also builds a community of advocates who can champion the brand.

Description

Enhance your sales by creating superior buying experiences. ExpertVoice stands as the largest advocacy marketing network globally, housing a vast community of experts. Our network boasts over 1,000,000 vetted professionals, including retail sales associates and category specialists, who possess a deep passion and wealth of knowledge about products from more than 30 distinct categories. Through ExpertVoice, brands have the capability to monitor various campaign metrics such as reach, recommendation likelihood, completed training, content engagement, and seeded products. The endorsements from our experts significantly boost consideration for your brand, leading to improved conversion rates when customers are ready to make a purchase. In addition, leveraging these insights allows brands to refine their marketing strategies for even greater effectiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ConnectPointz

Integrations

ConnectPointz

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CustomerStories

Founded

2018

Country

United States

Website

customerstories.net

Vendor Details

Company Name

ExpertVoice

Founded

2010

Country

United States

Website

www.expertvoice.com

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Alternatives

Alternatives