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Description
Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.
Description
Our advanced AI and machine learning technologies meticulously examine countless payments over time, allowing us to create highly developed algorithms that evolve and enhance continuously. This forward-thinking strategy facilitates seamless payment recovery, achieving impressive recovery rates of up to 90%. By leveraging the combined strengths of AI and ML, we equip our clients with unparalleled recovery solutions, enhancing their cash flow while alleviating the repercussions of unsuccessful payments. Additionally, we automate the update of expired, lost, or stolen cards, ensuring real-time card information updates without causing any disruption to your members. This innovative approach not only minimizes involuntary churn but also significantly reduces payment failures, making eCard an essential tool for financial stability. Ultimately, our goal is to create a frictionless experience that fosters lasting relationships between clients and their customers.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Chargebee
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Salesforce
Segment
Zapier
Zoho CRM
Integrations
Chargebee
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Salesforce
Segment
Zapier
Zoho CRM
Pricing Details
899$/mo
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Custify
Founded
2017
Country
Romania
Website
www.custify.com
Vendor Details
Company Name
eCard Transactions
Founded
2009
Country
United States
Website
www.ecardtransactions.com
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture