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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.

Description

RecoverPing serves as an automated solution designed for managing dunning and recovering failed payments specifically for businesses utilizing Stripe for their subscription services. By addressing involuntary churn caused by payment failures, it sends out tailored SMS and email sequences to customers affected by failed subscription transactions. The tool boasts seamless integration with Stripe through webhooks, allowing users to set it up in under five minutes with no coding required. Users can configure multi-step recovery flows that utilize both SMS and email channels, and it also offers customizable message templates that incorporate dynamic customer and invoice information. To enhance the customer experience, it provides a convenient one-tap link that directs users to the Stripe Customer Portal for payment method updates. An analytics dashboard is available for monitoring trends in failed payments and recovery success rates over time. When a payment failure occurs, RecoverPing initiates its automated recovery processes, sending timely SMS notifications via Twilio along with email reminders that include a simple link for customers to swiftly update their payment details. Once payment information is updated, Stripe automatically attempts to recover the payment, ensuring a seamless experience for both the business and its customers. Additionally, this tool not only boosts recovery rates but also fosters stronger customer relationships by maintaining open lines of communication during payment issues.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Chargebee Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Pipedrive Yes 
Salesforce Yes 
Segment Yes 
Stripe No 
Zapier Yes 
Zoho CRM Yes 

Integrations

Chargebee No 
Google Analytics No 
HubSpot CRM No 
HubSpot Customer Platform No 
Pipedrive No 
Salesforce No 
Segment No 
Stripe Yes 
Zapier No 
Zoho CRM No 

Pricing Details

899$/mo
Up to 3 seats / users
Tracking of health scores / KPIs
Customer 360° profiles
Customer outreach directly from Custify
Customer segmentation
Tracking of customer lifecycles
Automation / Playbooks
Actionable task management
Custom integrations
Concierge onboarding
Free Trial No 
Free Version No 

Pricing Details

$19/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Custify

Founded

2017

Country

Romania

Website

www.custify.com

Vendor Details

Company Name

RecoverPing

Founded

2025

Country

Estonia

Website

recoverping.com

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

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