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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.

Description

Recoupt is a cloud-based payment recovery and involuntary churn reduction platform built specifically for SaaS businesses using Stripe for subscription billing. The platform helps companies recover failed subscription payments through intelligent retry scheduling, branded dunning campaigns, and automated recovery workflows designed around specific payment failure reasons. Unlike standard payment retry systems that use the same schedule for every failed transaction, Recoupt customizes retry timing for issues such as insufficient funds, expired cards, generic declines, and card processing failures to improve recovery success rates. The platform also sends automated three-step branded dunning email sequences that guide customers through updating payment methods using Stripe’s secure hosted billing portal. Recoupt provides a real-time dashboard where businesses can monitor revenue at risk, recovered revenue, failed payments, recoupment rates, and active recovery attempts from one centralized interface. The platform integrates with Stripe using one-click OAuth authentication, eliminating the need for manual API key management, SDK implementation, or custom webhook configuration. Businesses benefit from a fully managed payment recovery system without exposing sensitive customer card information since all payment processing and PCI compliance remain handled by Stripe. Flat-rate pricing without revenue-sharing fees makes the platform more affordable for small and mid-sized SaaS companies compared to enterprise-focused recovery tools that charge a percentage of recovered revenue.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Chargebee Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Pipedrive Yes 
Salesforce Yes 
Segment Yes 
Stripe No 
Zapier Yes 
Zoho CRM Yes 

Integrations

Chargebee No 
Google Analytics No 
HubSpot CRM No 
HubSpot Customer Platform No 
Pipedrive No 
Salesforce No 
Segment No 
Stripe Yes 
Zapier No 
Zoho CRM No 

Pricing Details

899$/mo
Up to 3 seats / users
Tracking of health scores / KPIs
Customer 360° profiles
Customer outreach directly from Custify
Customer segmentation
Tracking of customer lifecycles
Automation / Playbooks
Actionable task management
Custom integrations
Concierge onboarding
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Custify

Founded

2017

Country

Romania

Website

www.custify.com

Vendor Details

Company Name

Recoupt

Founded

2025

Country

Unted States

Website

recoupt.io

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

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