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Description
Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.
Description
North Metric is an application designed to prevent churn for SaaS companies that utilize Stripe for billing. It synergizes subscription billing signals with product usage insights from either PostHog or Stripe Meters, allowing it to pinpoint customers who might consider cancellation and prioritize them based on the potential recurring revenue at stake. For each customer account, it generates personalized suggestions for actions such as check-ins, promotional offers, or reminders for payments. Users have the flexibility to either approve these recommended actions individually or establish automated rules with specified limits; however, all actions are initially disabled until activated. Additionally, a revenue ledger effectively links retained revenue to Stripe invoices and evaluates the outcomes of customers at risk who did not receive any intervention. A complimentary churn report based on billing data emphasizes risk factors and identifies the first accounts that should be addressed. The premium subscription enhances the service with continuous risk assessments, usage analytics, automated action workflows, and comprehensive revenue tracking tailored for qualifying SaaS subscriptions using Stripe. This added functionality makes North Metric a robust tool for businesses aiming to minimize customer loss and improve revenue stability.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Chargebee
Yes
Google Analytics
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Pipedrive
Yes
PostHog
No
Salesforce
Yes
Segment
Yes
Stripe
No
Zapier
Yes
Integrations
Chargebee
No
Google Analytics
No
HubSpot CRM
No
HubSpot Customer Platform
No
Pipedrive
No
PostHog
Yes
Salesforce
No
Segment
No
Stripe
Yes
Zapier
No
Pricing Details
899$/mo
Up to 3 seats / users
Tracking of health scores / KPIs
Customer 360° profiles
Customer outreach directly from Custify
Customer segmentation
Tracking of customer lifecycles
Automation / Playbooks
Actionable task management
Custom integrations
Concierge onboarding
Tracking of health scores / KPIs
Customer 360° profiles
Customer outreach directly from Custify
Customer segmentation
Tracking of customer lifecycles
Automation / Playbooks
Actionable task management
Custom integrations
Concierge onboarding
Free Trial
No
Free Version
No
Pricing Details
$109/month
The standard plan is $199/month or $1,990/year. SaaS businesses with under $30,000 in MRR pay $109/month for the first 12 months; after that, the monthly price is $199. A 14-day free trial requires no card. A free churn report is also available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Custify
Founded
2017
Country
Romania
Website
www.custify.com
Vendor Details
Company Name
North Metric
Founded
2025
Country
United States
Website
www.northmetric.io
Product Features
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
Yes
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No