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Description
Cust is an innovative platform that utilizes artificial intelligence to significantly boost the productivity and performance of Customer Success Managers (CSMs) by streamlining various responsibilities and facilitating tailored customer interactions. Through the use of AI agents, the platform conducts customer research, suggests optimal next steps, executes those actions with a single click, derives insights from conversations, rectifies contact information, and automates data entry processes. This methodology empowers CSMs to deliver personalized experiences to a broader range of clients, including those smaller accounts that typically receive less focus. Unlike conventional email automation tactics that often lead to minimal engagement—where generic mass emails garner response rates of under 1% and struggle with managing replies—Cust fosters individualized, one-on-one dialogues that achieve around 30% reply rates while automatically handling incoming responses. By bridging the gap between clients and CSMs, Cust transforms customer relationships, allowing for a deeper and more meaningful connection.
Description
Zowie is an enterprise-grade AI agent platform built to transform how businesses interact with customers through intelligent conversations. Instead of relying on static menus or rule-based bots, Zowie enables organizations to deploy conversational AI agents that execute real business processes end to end. These agents can manage refunds, answer inquiries, track orders, and complete complex operational tasks with speed and precision. The platform provides a no-heavy-code environment for building and orchestrating agents that operate consistently across voice, email, chat, and social channels. Powered by Zowie Intelligence, every interaction is deterministic and fully auditable, ensuring accuracy and eliminating unpredictable outputs. Teams can monitor conversations in real time, analyze performance metrics, and refine agent behavior to continuously improve outcomes. The system is built once and deployed everywhere, maintaining consistent tone and brand voice across more than 70 languages. Enterprise integrations connect seamlessly with CRM, ERP, and ecommerce systems to streamline operations. Security and compliance are core to the platform, with certifications such as GDPR, CCPA, and SOC 2. By combining automation, observability, and conversational precision, Zowie helps enterprises scale customer support while increasing satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
HubSpot CRM
Intercom
Pipedrive
Salesforce
Facebook Messenger
Freshdesk
Genesys Cloud CX
Google Assistant
Gorgias
Help Scout
Integrations
HubSpot CRM
Intercom
Pipedrive
Salesforce
Facebook Messenger
Freshdesk
Genesys Cloud CX
Google Assistant
Gorgias
Help Scout
Pricing Details
$400 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cust AI
Founded
2023
Country
United States
Website
cust.co
Vendor Details
Company Name
Zowie
Founded
2017
Country
United States
Website
getzowie.com
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
