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Description
CUGIC enables the measurement of customer satisfaction, evaluation of agent performance, and early identification of issues prior to implementation. The provided analytics assist in maintaining focus and tracking success effectively. Engage with your customers immediately upon their arrival on your website, addressing their inquiries in real-time to enhance overall satisfaction. Eliminate the need for costly international calls by utilizing direct audio and video calling features, allowing instant connections with customers from your device. Additionally, integrate CUGIC with well-known social media platforms such as Facebook and Twitter to promptly monitor inquiries and respond as needed. Our support team is available around the clock to ensure that you fully understand our chat software and enjoy a smooth Live Chat Experience with your clientele. Foster meaningful interactions through live chat sessions, and enhance customer service by displaying an employee photo in the agent chat pop-up for a personal touch. This level of engagement can significantly elevate the customer experience and strengthen relationships.
Description
Our AI system is designed to manage straightforward inquiries such as location and accommodation preferences across your websites and social media platforms, while directing potential leads to our live agents available around the clock for enhanced conversion rates. Engage with your audience more effectively through popular platforms like Facebook, WhatsApp, and your website, bringing your projects closer to potential customers. We also offer the ability to transfer ongoing conversations from our agents to your sales team without any interruption, ensuring a seamless experience. You will receive instant notifications for on-site visits and potential closure leads while they are still active online! LivProp ensures that you connect with the most promising site visit leads in real time. Our human agents actively engage in conversations to understand the buyer's needs and provide tailored information that can significantly sway their purchasing decisions. At LivProp, we pride ourselves on providing comprehensive agent support at all hours, with our team expertly trained to maintain approaches and strategies that are in line with your brand's image and values. This dedication to brand consistency not only enhances customer trust but also fosters long-term relationships with potential buyers.
API Access
Has API
API Access
Has API
Pricing Details
$10.00/month/user
Free Trial
Free Version
Pricing Details
$250 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cugic
Founded
2016
Country
United States
Website
www.cugic.com
Vendor Details
Company Name
LivProp
Country
India
Website
livprop.net
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
