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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CtrlStack oversees a diverse array of operational functions and change sources to mitigate risks, assess the impact of changes, and swiftly identify the root causes of production problems. In observability, relationship mapping involves uncovering significant connections and interactions among various data types—such as metrics, events, logs, and traces. We employ a native graph database to efficiently encapsulate this “data between the data” at both speed and scale. Achieve comprehensive visibility of all changes related to commits, configuration files, and feature flags with a single click. Gather all pertinent information regarding an incident at the precise moment it arises, as well as throughout the process of diagnosis and resolution, to prevent the overwriting of one another's changes. Gain valuable insights into what alterations were made, when they occurred, who initiated them, and the subsequent effects on operations. Foster collaboration among teams by leveraging shared data knowledge through a DevOps graph, enhancing overall operational efficiency and communication. This approach not only improves incident response times but also strengthens the team's ability to work together effectively.

Description

InProd revolutionizes software delivery methods by incorporating Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management into Genesys Cloud and Genesys Engage contact centers. The platform seamlessly integrates with Git to manage versions of your Genesys configurations and facilitates the promotion of changes across various environments while adeptly addressing environment-specific variations. Its auditing engine meticulously tracks every configuration alteration, providing comprehensive object comparisons that empower teams to swiftly identify the root causes of issues and accurately revert changes, whether it involves a single setting or the complete state of an environment. Additionally, the change automation features allow engineering teams to design tailored workflows that can trigger external testing tools, enforce governance protocols, streamline agent onboarding processes, or block unauthorized alterations. InProd serves as the essential DevOps foundation for dedicated Genesys operations teams, ensuring that they can maintain control and efficiency in their software delivery practices. With its advanced capabilities, InProd helps teams enhance collaboration and responsiveness in their operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Web Services (AWS)
Genesys Cloud CX
Kubernetes
PagerDuty
Terraform

Integrations

Amazon Web Services (AWS)
Genesys Cloud CX
Kubernetes
PagerDuty
Terraform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$2/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CtrlStack

Founded

2020

Website

www.ctrlstack.com

Vendor Details

Company Name

InProd Solutions Pty Ltd

Country

Australia

Website

www.inprod.io

Product Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Product Features

Software Configuration Management (SCM)

Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation

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