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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Impress your enterprise clients by providing immediate responses and valuable insights derived from their business information. The challenge of achieving the right balance between precision, speed, and expenses can feel overwhelming, especially as you strive to meet a looming deadline for launch. SaaS teams can leverage pre-built agents or incorporate tailored rulebooks to design cutting-edge copilots while ensuring secure deployment. Users can pose inquiries in plain English, receiving outputs in the form of intelligent insights and visual representations. Furthermore, our sophisticated models not only identify and generate proactive insights but also prioritize and implement actions on your behalf, streamlining the decision-making process for your team. This seamless integration of technology ensures that businesses can focus on growth and development without the added stress of data management.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

8x8
Ada
Amilia SmartRec™
Avaamo
Calabrio ONE
Cartesia Sonic
Daily
Invoca
LivePerson
Medallia
Nextiva
Omilia
Parloa
Quiq
Replicant
Salesforce Agentforce Service
Sierra
Sprinklr
Verint CX Automation
Zendesk

Integrations

8x8
Ada
Amilia SmartRec™
Avaamo
Calabrio ONE
Cartesia Sonic
Daily
Invoca
LivePerson
Medallia
Nextiva
Omilia
Parloa
Quiq
Replicant
Salesforce Agentforce Service
Sierra
Sprinklr
Verint CX Automation
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$0.0060 per agent minutes
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Crux

Country

United States

Website

www.getcrux.ai/

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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