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Average Ratings 0 Ratings
Description
Impress your enterprise clients by providing immediate responses and valuable insights derived from their business information. The challenge of achieving the right balance between precision, speed, and expenses can feel overwhelming, especially as you strive to meet a looming deadline for launch. SaaS teams can leverage pre-built agents or incorporate tailored rulebooks to design cutting-edge copilots while ensuring secure deployment. Users can pose inquiries in plain English, receiving outputs in the form of intelligent insights and visual representations. Furthermore, our sophisticated models not only identify and generate proactive insights but also prioritize and implement actions on your behalf, streamlining the decision-making process for your team. This seamless integration of technology ensures that businesses can focus on growth and development without the added stress of data management.
Description
Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.
API Access
Has API
API Access
Has API
Integrations
8x8
Ada
Amilia SmartRec™
Avaamo
Calabrio ONE
Cartesia Sonic
Daily
Invoca
LivePerson
Medallia
Integrations
8x8
Ada
Amilia SmartRec™
Avaamo
Calabrio ONE
Cartesia Sonic
Daily
Invoca
LivePerson
Medallia
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.0060 per agent minutes
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Crux
Country
United States
Website
www.getcrux.ai/
Vendor Details
Company Name
Operata
Founded
2017
Country
United States
Website
operata.com
Product Features
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis