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Description
Crow Canyon’s Office 365 & SharePoint Service Desk offers a streamlined mechanism for handling requests from customers, clients, members, or partners. Clients enjoy rapid responses, while systematic tracking guarantees dependable follow-ups. Equip your agents and support personnel with a tool that adeptly captures, monitors, and oversees customer service inquiries. Agents have the capability to assign, manage, route, and resolve support cases across various channels, including phone, email, mobile devices, and the web. By automating case-tracking and email notifications, you can make sure that all parties are informed and that customers receive exceptional service. This comprehensive application not only enhances communication but also improves overall efficiency in managing support requests, ultimately leading to greater customer satisfaction.
Description
Cubicl is an innovative project management application designed to enhance team productivity by consolidating all project-related tasks into a single platform. It seamlessly integrates aspects of team collaboration, client management, and project oversight, providing users with a comprehensive toolkit. With features that allow you to convert incoming emails into tasks, manage your finances, share documents, monitor time spent on activities, and create personalized workflows, Cubicl empowers you to focus on business management rather than juggling multiple applications. Additionally, the built-in chat functionality fosters communication within your team. The Client Portal feature further enriches this experience by enabling you to handle and monitor customer support inquiries, whether they involve complaints, issues, requests, or suggestions, thereby facilitating effective feedback collection. Support Requests generated by your clients can be assigned to specific team members, allowing for streamlined communication and process tracking. Moreover, the bookkeeping component enables you to manage financial records, providing insights into your receivables and payables, making Cubicl an indispensable tool for business management. Overall, Cubicl not only simplifies project management but also enhances client relationships and financial oversight.
API Access
Has API
API Access
Has API
Integrations
Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Integrations
Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel
Pricing Details
$2995 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Crow Canyon Software
Founded
1999
Country
United States
Website
www.crowcanyon.com/sharepoint-applications/customer-support-software/
Vendor Details
Company Name
Cubicl
Country
Turkey
Website
cubicl.io
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Business Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Task Management
Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View
