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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Crosscheck is a Chrome extension designed to streamline the bug reporting process, making it quick and hassle-free for users. With a single click, it gathers all the necessary information for developers, including annotated screenshots, screen recordings, instant replays of the last 60 seconds, console logs, network requests, and user action timelines. Eliminating the frustrating cycle of questions like "what browser?" and "can you reproduce it?" Crosscheck automatically collects all relevant technical details, allowing developers to address issues more efficiently. Notable Features Include: - Annotated screenshot capture - Comprehensive screen recording - Instant replay functionality (auto-records the last 60 seconds) - Capture of console logs and network requests - Tracking of user actions - Seamless one-click integration with Jira and ClickUp - Collaborative dashboard for teams - Organization by project Tailored for quality assurance teams, developers, agencies, and product managers, Crosscheck aims to enhance the speed of bug resolution and foster clearer communication between testing and development teams, ultimately improving overall workflow efficiency.

Description

Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Freshchat
Freshdesk
Google Chrome
Help Scout
Intercom
Zendesk

Integrations

Freshchat
Freshdesk
Google Chrome
Help Scout
Intercom
Zendesk

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$8/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Crosscheck

Founded

2023

Country

United States

Website

crosscheck.cloud/

Vendor Details

Company Name

Screendesk

Founded

2022

Country

United Kingdom

Website

screendesk.io

Product Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Alternatives

Alternatives

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