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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

An all-encompassing photo studio management system designed specifically for high-volume e-commerce content creation streamlines the entire workflow process. Implementing bar codes allows for meticulous tracking of samples at every stage, while granting stakeholders timely access to updates on their status. Adapt to changes and provide clear guidance with customizable digital style guides that ensure the right individuals receive pertinent information promptly. Achieve transparency with one-click access to job and product statuses, enabling seamless real-time updates to essential stakeholders. Photographers can concentrate on their craft thanks to a user-friendly desktop application that delivers the appropriate style guide, aligns captures with the shot list, automates file naming, and uploads images in real time. Additionally, synchronize files across various locations and achieve full integration with both internal and external post-production teams. Enhance workflows by providing context-sensitive information, such as retouching notes directly within Adobe Photoshop, and establish adaptable approval processes using intuitive kanban views for better management. This holistic approach not only boosts efficiency but also enhances collaboration across teams involved in the content creation process.

Description

Richdesk offers a comprehensive software solution for help desk and asset management. It enables efficient prioritization and assignment of tickets to the appropriate agents while streamlining ticket queues, allowing for the documentation of resolutions that promote knowledge sharing and enhance service quality. The platform empowers both staff and customers to find solutions independently through a guided workflow, online knowledge base, service catalog, and real-time resolution updates. Simplifying routine help desk operations, it automates tasks such as ticket triage, assignment of agents, team notifications, SLA alerts, as well as the use of ticket templates and canned responses. Users can upload, monitor, and manage various asset categories by using customizable configuration item styles, along with maintaining service history. The software also provides agents, teams, and customers with insightful statistics, allows for one-click exports from ticket queues and asset lists, and features an integrated dashboard with a report generator. With all essential service management capabilities consolidated in one platform, Richdesk also includes self-service portals designed to minimize repetitive inquiries. Moreover, its fully-integrated asset management system ensures seamless tracking and organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Photoshop
Adobe Workfront
Amazon S3
Amazon Web Services (AWS)
Box
Bynder
Dropbox
Google Cloud Storage
Google Drive
Microsoft OneDrive
Pixelz
TESSA DAM

Integrations

Adobe Photoshop
Adobe Workfront
Amazon S3
Amazon Web Services (AWS)
Box
Bynder
Dropbox
Google Cloud Storage
Google Drive
Microsoft OneDrive
Pixelz
TESSA DAM

Pricing Details

$900 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Creative Force

Founded

2018

Country

United States

Website

www.creativeforce.io/product/

Vendor Details

Company Name

Richdesk

Founded

1984

Country

United Kingdom

Website

www.richmondsys.com

Product Features

PIM

Content Syndication
Data Modeling
Data Quality Control
Digital Asset Management
Documentation Management
Master Record Management
Version Control

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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