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Description
CAMS functions as a comprehensive lifecycle management platform tailored for the development and monitoring of AI agents within enterprises. It comprises three essential elements: an agent studio, an agent registry and marketplace, and a control tower. The agent studio acts as the environment for creating and configuring agents, allowing users to design, test, and enhance them by establishing objectives, workflows, and integrations with existing enterprise systems. This studio is equipped with fundamental services and data tools that facilitate the development of digital workers, which include:
Document intelligence to transform various documents into JSON files usable by agents,
A RAG builder designed to aid in constructing retrieval augmented generation systems,
An ingestion advisor that optimizes the data being incorporated into digital workers,
Data quality tools that evaluate the data for both accuracy and consistency,
AutoML capabilities to assist in the development of machine learning frameworks,
And pre-trained models specific to various industries.
Together, these components ensure a streamlined process for managing AI agents effectively.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Adobe Experience Manager
Adobe Marketo Engage
Apache Solr
Appinium
Confluence
GitHub
Google Drive
Higher Logic Vanilla
Khoros
Microsoft SharePoint
Integrations
Adobe Experience Manager
Adobe Marketo Engage
Apache Solr
Appinium
Confluence
GitHub
Google Drive
Higher Logic Vanilla
Khoros
Microsoft SharePoint
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Covasant Technologies Private Limited
Founded
2024
Country
India
Website
www.covasant.com
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
