
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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BAND creates robust interaction frameworks designed for enterprise-level applications of distributed AI agents. The platform facilitates immediate, collaborative interactions among both agents and humans, incorporating a runtime control plane that upholds policies, defines authority limits, and ensures transparency across diverse systems.
Additionally, BAND empowers developers, engineering teams, and leaders of enterprise platforms who are managing multi-agent ecosystems spanning internal infrastructures, SaaS solutions, and environments shared with partners. This support enhances operational efficiency and fosters innovation within complex organizational structures.
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LlamaIndex
LlamaIndex serves as a versatile "data framework" designed to assist in the development of applications powered by large language models (LLMs). It enables the integration of semi-structured data from various APIs, including Slack, Salesforce, and Notion. This straightforward yet adaptable framework facilitates the connection of custom data sources to LLMs, enhancing the capabilities of your applications with essential data tools. By linking your existing data formats—such as APIs, PDFs, documents, and SQL databases—you can effectively utilize them within your LLM applications. Furthermore, you can store and index your data for various applications, ensuring seamless integration with downstream vector storage and database services. LlamaIndex also offers a query interface that allows users to input any prompt related to their data, yielding responses that are enriched with knowledge. It allows for the connection of unstructured data sources, including documents, raw text files, PDFs, videos, and images, while also making it simple to incorporate structured data from sources like Excel or SQL. Additionally, LlamaIndex provides methods for organizing your data through indices and graphs, making it more accessible for use with LLMs, thereby enhancing the overall user experience and expanding the potential applications.
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Contextual AI
The Contextual AI Platform is a powerful enterprise solution for building trusted AI agents and workflows in days instead of months. It leverages advanced context engineering to enable AI systems to reason accurately over large, complex enterprise knowledge bases. Using Agent Composer, teams can quickly create agents through prompt-based builders, drag-and-drop editors, or customizable templates tailored to technical use cases. The platform supports continuous ingestion of data from diverse sources, including documents, databases, APIs, and multimodal content. Contextual AI ensures production-grade reliability with features like traceable reasoning, groundedness scoring, and user feedback loops. Enterprise-ready security, compliance, and role-based access controls are built in from the ground up. Flexible deployment options allow organizations to choose SaaS, dedicated cloud, or private VPC environments. With powerful APIs and SDK integrations, Contextual AI fits seamlessly into existing development lifecycles. The result is faster delivery, lower operational costs, and AI agents users can trust. Contextual AI turns enterprise data into a true competitive advantage.
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