Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Are you interested in experiencing our barcode scanning software in action? CortexScan is a demonstration app that showcases the power and capabilities of our enterprise-grade barcode scanner software. Turn your mobile device into a true enterprise-grade barcode scanner. Any mobile device that has a camera can be transformed into an enterprise-grade barcode scanner. This allows for quick collection, analysis, storage, and storage of vital information. CortexDecoder®, SDK can eliminate critical data gaps which could impede real-time decision making. CortexDecoder's performance has a revolutionary user experience that positively impacts business productivity and revenue. Barcode reading is now possible for more applications than ever. This SDK will allow you to expand your market reach by reading barcodes on retail products, prescription bottles and IDs.
Description
Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.
API Access
Has API
Yes
API Access
Has API
No
Integrations
XTEL AI
No
Triple Point S&OP
No
Pricing Details
$0
CortexScan is a free mobile application that offered as a way to demo and test the scanning functionality of our CortexDecoder, the power behind our decoding abilities. With CortexScan you can scan various barcode types based on your vertical, scan many codes at once and even test the scanning of damaged or poorly printed codes.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Code Corp.
Founded
1997
Country
United States
Website
codecorp.com/products/cortexscan
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/cortex.html
Product Features
Barcoding
Barcode Generation
No
Barcode Scanning
Yes
Custom Labels
No
Inventory Management
Yes
Label Templates
No
RFID
No
Receiving Labels
Yes
Serial Number Tracking
Yes
Shipping Labels
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No