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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Are you interested in experiencing our barcode scanning software in action? CortexScan is a demonstration app that showcases the power and capabilities of our enterprise-grade barcode scanner software. Turn your mobile device into a true enterprise-grade barcode scanner. Any mobile device that has a camera can be transformed into an enterprise-grade barcode scanner. This allows for quick collection, analysis, storage, and storage of vital information. CortexDecoder®, SDK can eliminate critical data gaps which could impede real-time decision making. CortexDecoder's performance has a revolutionary user experience that positively impacts business productivity and revenue. Barcode reading is now possible for more applications than ever. This SDK will allow you to expand your market reach by reading barcodes on retail products, prescription bottles and IDs.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

XTEL AI No 
Triple Point S&OP No 

Integrations

XTEL AI Yes 
Triple Point S&OP Yes 

Pricing Details

$0
CortexScan is a free mobile application that offered as a way to demo and test the scanning functionality of our CortexDecoder, the power behind our decoding abilities. With CortexScan you can scan various barcode types based on your vertical, scan many codes at once and even test the scanning of damaged or poorly printed codes.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Code Corp.

Founded

1997

Country

United States

Website

codecorp.com/products/cortexscan

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Barcoding

Barcode Generation No 
Barcode Scanning Yes 
Custom Labels No 
Inventory Management Yes 
Label Templates No 
RFID No 
Receiving Labels Yes 
Serial Number Tracking Yes 
Shipping Labels No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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