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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Corrective Action Workflow is designed to facilitate the creation and assignment of tasks by team leaders and internal auditors from any device, ensuring that team members receive immediate notifications about new assignments. This system keeps teams updated through automated alerts regarding changes in task stages and approval statuses. With the help of dashboards, query filters, and custom searches, teams can effectively communicate with leadership. Additionally, permission-based approval gates ensure that all tasks are thoroughly investigated, corrected, and verified before being marked as complete. CorrectTrack streamlines the corrective action process by allowing users to assign tasks to team members, establish permission-driven workflows, communicate task statuses to both team members and leadership, create performance dashboards for quick assessments, and maintain records to generate reports detailing actions taken and timelines for investigations. Ultimately, this comprehensive approach enhances accountability and efficiency within the corrective action workflow.

Description

The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$5.29 per user per month
Free Trial
Free Version

Pricing Details

$17 USD/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CorrectTrack

Founded

2005

Country

United States

Website

CorrectTrack.com

Vendor Details

Company Name

isoTracker Solutions Ltd

Founded

2004

Country

United Kingdom

Website

www.isotracker.com

Product Features

CAPA

Audit Management
CAPA Planning
Change Management
Complaint Management
Incident Management
Nonconformance Tracking
Quality Control
Risk Management
Root Cause Analysis
Training Management

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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