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Average Ratings 15 Ratings

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ease
features
design
support

Description

At Source Technologies, our innovative software solutions, supported by our skilled engineers and developers, are designed to turn your self-service aspirations into reality. No matter if you aim to implement a single unit or scale up to thousands, our software is adaptable to any size organization. Our team of experts is equipped to assist with user interface design, application integration, and post-deployment support, ensuring that you receive the guidance necessary for success. Delve into our industry-specific solutions to discover how we can collaborate to enhance your enterprise with cutting-edge applications and improved efficiencies. Our CoreConnect Foundation serves as a robust development platform that seamlessly connects our hardware with your software systems. This infrastructure enables authentic self-service solutions that integrate effortlessly with your core systems and third-party providers. The Programming Platform simplifies the integration of our sophisticated cash recyclers, card readers, check scanners, ID scanners, and other devices. By utilizing our platform, you gain access to .NET libraries and XFS protocols that make your integration process more straightforward, ultimately enhancing your operational capabilities. With Source Technologies, you’re not just adopting a solution; you’re forging a partnership aimed at optimizing your business performance.

Description

EcholoN is a flexible Service Management platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Field Service Management and business process automation. At its core, EcholoN combines comprehensive standard applications with an Enterprise Application Framework. This enables organizations to not only configure workflows, forms, roles and processes, but also create and extend individual business applications on a common platform without replacing the underlying system. EcholoN supports incident, request, problem and change management, service catalogs, knowledge management, asset and configuration management, customer and contract information, complaints, quality processes, maintenance and technical field service. Integrated workflow automation, notifications, escalations, dashboards and reporting help teams standardize processes and improve transparency. The platform can be used across IT and other departments such as customer service, technical service, facilities, HR or quality management. Centralized data and configurable processes help organizations replace isolated tools and connect service-related workflows across departments. With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN is suited for organizations that require more than a traditional ticketing system and want to build a scalable platform for service, workflow and business applications.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alcatel-Lucent IP Desktop Softphone
Apex PBX
BMC Helix CMDB
Dealertrack DMS
Element
Fiserv
Mailchimp
Matrix42 Software Asset Management
Mattermost
Microsoft Outlook
Microsoft Teams
MultiPress
Nagios Core
Nagios XI
OpenText ZENworks Service Desk
Paessler PRTG Hosted Monitor
RocketChart
Slack
Telegram
ZENworks Asset Management

Integrations

Alcatel-Lucent IP Desktop Softphone
Apex PBX
BMC Helix CMDB
Dealertrack DMS
Element
Fiserv
Mailchimp
Matrix42 Software Asset Management
Mattermost
Microsoft Outlook
Microsoft Teams
MultiPress
Nagios Core
Nagios XI
OpenText ZENworks Service Desk
Paessler PRTG Hosted Monitor
RocketChart
Slack
Telegram
ZENworks Asset Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$5000 one-time payment
incl. 5 User
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Source Technologies

Founded

1986

Country

United States

Website

www.sourcetech.com/self-service-software

Vendor Details

Company Name

mIT solutions GmbH

Founded

1994

Country

Germany

Website

www.echolon.de

Product Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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