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Description

Convrs is a messaging platform hosted in the cloud that allows businesses to handle customer interactions through various channels, including WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, SMS, and live chat on their websites. The platform consolidates all conversations into a unified inbox, enabling teams to assign tasks, collaborate using internal notes, and access customer information easily. Users can create automated chatbot workflows based on rules and, depending on their subscription level, incorporate AI-driven chatbots; they can also streamline routing, automate follow-ups, and execute WhatsApp campaigns that include audience targeting, customized messaging, scheduling, and performance analytics. Additionally, Convrs offers mobile applications for both iOS and Android devices, as well as robust integrations with HubSpot and Salesforce, along with an API for tailored connections. This platform is specifically tailored for marketing, sales, and customer service teams that utilize messaging to enhance customer engagement, streamline lead qualification, and provide effective support. With its comprehensive features, Convrs empowers businesses to optimize their communication strategies across channels.

Description

Ominiflow equips expanding teams with a comprehensive solution for managing marketing, sales, and customer support through a single WhatsApp number, featuring an intuitive drag-and-drop chatbot builder for addressing frequently asked questions and qualifying leads, a collaborative team inbox that enables multiple agents to engage in conversations seamlessly, and an integrated CRM that transforms chats and ad interactions into organized leads rather than disjointed messages. For e-commerce and direct-to-consumer brands, it allows customers to explore a complete product catalog and make purchases directly within WhatsApp, eliminating the need for app switching or separate checkout links. Real estate agencies utilize this tool for automating site-visit appointments right from a potential client's initial message. Additionally, clinics, educational institutions, and various service providers leverage it to ensure they don’t miss customer inquiries due to an overloaded phone line. Ominiflow also seamlessly integrates with existing business platforms like Shopify, WooCommerce, Zoho, HubSpot, Salesforce, Razorpay, and over 60 others, transforming WhatsApp into a fully integrated channel rather than an isolated tool, thereby enhancing overall operational efficiency. This integration allows teams to maintain a consistent workflow and improve customer interactions effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
Salesforce Yes 
Razorpay No 
Shopify No 
WhatsApp No 
WooCommerce No 
Zoho CRM No 

Integrations

HubSpot CRM Yes 
Salesforce Yes 
Razorpay Yes 
Shopify Yes 
WhatsApp Yes 
WooCommerce Yes 
Zoho CRM Yes 

Pricing Details

$29/agent/month
Starter is $0/month for 1 agent, 2,000 messages/month, 2 channels, and 2 chatbots. Standard is $29/agent/month. Business is $390/month with 10 seats included ($39 per extra seat); Enterprise is $1,225/month with 25 seats included ($49 per extra seat) and a 9-month minimum. Annual payment receives a 20% discount. A 45-day free trial is offered on eligible plans. WhatsApp use adds a $25/month fee per number plus Meta conversation charges; SMS fees vary by country and setup.
Free Trial Yes 
Free Version Yes 

Pricing Details

Annual plans
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Convrs

Founded

2019

Country

United Kingdom

Website

convrs.io

Vendor Details

Company Name

Ominiflow

Founded

2024

Country

India

Website

ominiflow.com

Product Features

WhatsApp Marketing

API No 
Alerts No 
Autoresponder No 
Bulk Messaging No 
Campaign Management No 
Contact Management No 
Multi-Language Support No 
Reporting / Analytics No 

Product Features

WhatsApp Marketing

API Yes 
Alerts Yes 
Autoresponder No 
Bulk Messaging Yes 
Campaign Management Yes 
Contact Management No 
Multi-Language Support No 
Reporting / Analytics Yes 

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