Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The predictive customer insights platform effortlessly merges both qualitative and quantitative information, providing a comprehensive analysis that includes Qual+Quant insights and Zero Party Data, all without the need for coding. Uncover a more intelligent approach to grasping customer behavior with ease. The platform features ready-made connectors and supports over 100 integrations. Experience the benefits of ConvertML today and elevate your understanding of your customer base.
Description
Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Chargebee
No
Google Calendar
No
Help Scout
No
Insightly
No
Microsoft Dynamics 365
No
Mixpanel
No
NetSuite
No
Nicereply
No
QuickBooks Online Advanced
No
Recurly
No
Integrations
Chargebee
Yes
Google Calendar
Yes
Help Scout
Yes
Insightly
Yes
Microsoft Dynamics 365
Yes
Mixpanel
Yes
NetSuite
Yes
Nicereply
Yes
QuickBooks Online Advanced
Yes
Recurly
Yes
Pricing Details
$150 per month
Free Trial
Yes
Free Version
No
Pricing Details
$79 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ConvertML.ai
Founded
2010
Country
United States
Website
convertml.ai/
Vendor Details
Company Name
Freshworks
Founded
2010
Country
United States
Website
www.freshworks.com/customer-success-software/
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Predictive Analytics
AI / Machine Learning
No
Benchmarking
No
Data Blending
No
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
No
Product Features
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
Yes
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No