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Description
The emergence of hyper-connectivity and digital convergence is transforming the environment for both customers and businesses that offer communications and digital services tailored to modern lifestyles. Service providers are under mounting pressure to accelerate the launch of new offerings and consistently innovate while reducing costs to maintain their competitive edge in this rapidly evolving market. This challenge is prevalent across the entire industry, but it poses a particularly significant hurdle for smaller regional operators who, despite having a dedicated customer base, struggle with limited resources and face intensifying competition from larger Tier 1 players. To thrive, these providers must prioritize delivering superior customer experiences, which include real-time balance management and notifications, support for multi-channel ordering and customer service, as well as robust self-service options accessible via web and mobile devices. Ultimately, adapting to these demands is crucial for their survival and growth in an increasingly digital world.
Description
OSS-as-a-Service represents a business and delivery approach that provides comprehensive OSS functionalities through a collaborative partnership with CSPs, established under a multi-year agreement. By utilizing an effectively integrated OSS suite that manages high-quality operational data, CSPs can enhance automation and agility within their business operations, leading to greater operational efficiencies, lower operating expenses, quicker time-to-market, and an improved customer experience. Despite the critical role OSS plays in CSP operations, the only two effective sourcing alternatives available to them historically have been acquiring a Commercial Off-The-Shelf (COTS) software solution along with associated support services for back-office fulfillment and assurance activities or developing their own OSS solutions in-house. The introduction of OSS-as-a-Service offers a progressive solution that changes this landscape by providing a more flexible and efficient way to access essential OSS capabilities. This model not only addresses current operational challenges but also positions CSPs for future growth and innovation in a rapidly evolving market.
API Access
Has API
API Access
Has API
Integrations
Infovista Ativa
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Capgemini
Country
Switzerland
Website
www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/
Vendor Details
Company Name
Huawei
Founded
1987
Country
China
Website
carrier.huawei.com/en/technical-topics/service/SolutionTopic/OSS/OSS