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Average Ratings 106 Ratings

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support

Description

Control-M from BMC Software is a digital operations orchestration platform designed to help organizations connect applications, data pipelines, and infrastructure processes within a unified ecosystem. This solution is specifically tailored to manage complex hybrid environments, providing a robust framework for designing, automating, and governing workflows that span both on-premises and cloud technologies. By simplifying the management of operational dependencies, Control-M enables IT and business teams to maintain resilience, compliance, and efficiency at scale. The platform is particularly beneficial for organizations that require continuous operations, as it fosters collaboration among development, data, and operations teams through a shared environment. This collaborative approach enhances transparency and significantly reduces manual effort, allowing teams to focus on strategic initiatives rather than routine tasks. Control-M's orchestration capabilities facilitate the coordination of workloads across traditional systems, modern cloud applications, and emerging data technologies, ensuring that all components work seamlessly together. Centralized visibility and control empower teams to identify potential disruptions early, thereby ensuring smooth end-to-end process execution. Control-M empowers enterprises to reduce complexity, enhance agility, and continuously deliver business value in an ever-evolving digital landscape. The platform stands out by providing a comprehensive solution that not only addresses current operational challenges but also prepares organizations for future demands.

Description

IT teams don't need another AI that makes suggestions. They need one that gets the work done. SysAid combines enterprise-grade ITSM with agentic AI that takes action from the start: closing incidents, handling service requests, kicking off workflows, and rolling out changes on its own. This isn't a chatbot bolted onto a help desk. SysAid is the only platform where agentic AI operates inside the ITSM guardrails you define, so every decision is traceable and every policy stays in your hands. There's nothing to code and no developer dependency. Manage incidents, problems, changes, requests, your CMDB, SLAs, and your knowledge base from a single platform that goes live in weeks. Repetitive tickets stop eating your team's day, freeing them for strategic work. Employees ask questions in plain language and get answers on the spot, no ticket required. And with built-in reporting on what the AI resolved, showing real impact to leadership is simple.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon RDS Yes 
Apache Airflow Yes 
Asterisk No 
Azure Kubernetes Fleet Manager Yes 
Bitbucket Yes 
CircleCI Yes 
Google Cloud Managed Service for Apache Airflow Yes 
Google Cloud Platform Yes 
Google Workspace No 
IBM DataStage Yes 
Matillion Yes 
Microsoft Azure Yes 
Nagios XI No 
Oracle Database Yes 
Oriso No 
Qlik Sense No 
QuickBooks Online No 
Snowflake Yes 
TeamViewer No 
Trello No 

Integrations

Amazon RDS No 
Apache Airflow No 
Asterisk Yes 
Azure Kubernetes Fleet Manager No 
Bitbucket No 
CircleCI No 
Google Cloud Managed Service for Apache Airflow No 
Google Cloud Platform No 
Google Workspace Yes 
IBM DataStage No 
Matillion No 
Microsoft Azure No 
Nagios XI Yes 
Oracle Database No 
Oriso Yes 
Qlik Sense Yes 
QuickBooks Online Yes 
Snowflake No 
TeamViewer Yes 
Trello Yes 

Pricing Details

$2400 / month
Free Trial No 
Free Version No 

Pricing Details

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BMC Software

Founded

1980

Country

United States

Website

www.bmc.com/it-solutions/control-m.html

Vendor Details

Company Name

SysAid Technologies

Founded

2002

Country

Israel, Canada, Romania, United Kingdom

Website

www.sysaid.com

Product Features

Managed File Transfer (MFT)

API Integration Yes 
Authentication / Auditing Yes 
Compression No 
Data Sharing Yes 
Data Transmission Protocol Integration No 
Database Management Yes 
Encryption Support No 
Fail-Over / Load Balancing No 

Workload Automation

Alerts / Notifications Yes 
Audit Trails Yes 
Business Process Management Yes 
Cross-Platform Scheduling Yes 
Dashboard Yes 
Data Analysis / Visualization Yes 
Event-Triggers Yes 
Load Balancing Yes 
Resource-Based Scheduling Yes 
Robotic Process Automation (RPA) Yes 
Workflow Foundation Support Yes 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management No 
Contract/License Management No 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting No 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Patch Management

Alerts/Notifications No 
Automatic Approval No 
Automatic Patch Deployment No 
Automatic Scans Yes 
Compliance Management No 
Custom Patches Yes 
Dashboard No 
Network Wide Management Yes 
Patch Prioritization No 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning No 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management No 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

Workload Automation

Alerts / Notifications Yes 
Audit Trails No 
Business Process Management No 
Cross-Platform Scheduling No 
Dashboard Yes 
Data Analysis / Visualization Yes 
Event-Triggers No 
Load Balancing No 
Resource-Based Scheduling No 
Robotic Process Automation (RPA) No 
Workflow Foundation Support No 

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