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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Contextually is an innovative enterprise AI platform aimed at empowering organizations to create and implement production-ready AI agents capable of interpreting intricate, domain-specific information through sophisticated context engineering. It features a cohesive context layer that links AI models to extensive enterprise knowledge, which encompasses a variety of sources such as documents, databases, and multimodal data, allowing agents to produce precise, well-founded, and pertinent results. Users can swiftly define and configure agents using prebuilt templates, natural language prompts, or an intuitive visual drag-and-drop interface, accommodating both dynamic agents and structured workflows customized for particular applications. Additionally, the platform comes equipped with capabilities to ingest and process vast datasets from diverse origins, converting both unstructured and structured data into accessible knowledge through intelligent parsing, metadata creation, and ongoing updates. By harnessing these features, organizations can enhance their operational efficiency and decision-making processes.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Experience Manager No 
Aha! No 
Discourse No 
Docebo No 
Dropbox No 
Higher Logic Vanilla No 
Jira No 
Jive No 
Joomla! No 
KnowledgeOwl No 
MadCap Flare No 
Microsoft Teams No 
MindTouch No 
Model Context Protocol (MCP) No 
Moodle No 
Seismic No 
ServiceNow No 
Slack No 
Thought Industries No 
YouTube No 

Integrations

Adobe Experience Manager Yes 
Aha! Yes 
Discourse Yes 
Docebo Yes 
Dropbox Yes 
Higher Logic Vanilla Yes 
Jira Yes 
Jive Yes 
Joomla! Yes 
KnowledgeOwl Yes 
MadCap Flare Yes 
Microsoft Teams Yes 
MindTouch Yes 
Model Context Protocol (MCP) Yes 
Moodle Yes 
Seismic Yes 
ServiceNow Yes 
Slack Yes 
Thought Industries Yes 
YouTube Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Contextually

Country

United States

Website

contextually.me/

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

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