Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Provide the highest quality and most current technical information available. Our S1000D publishing suite is a well-established solution tailored for technical documentation, featuring capabilities that enhance each phase of your publishing workflow. Effectively handle intricate technical documents and disseminate essential information to achieve your goals, minimize mean time to repair (MTTR), and ensure that your assets remain current and operational. Initiating your journey with S1000D is straightforward thanks to our intuitive tools. With the SDL S1000D Foundation Suite, you can streamline the startup of your S1000D projects by up to 70%. Our distinctive startup services facilitate the creation of a compliant and robust foundation for any S1000D-related endeavor. Utilize one of the industry's most user-friendly common source databases (CSDB) to generate, modify, manage, and publish your data, enhancing content precision and expediting delivery throughout your content lifecycle. This comprehensive approach not only aids in efficient project execution but also ensures that your team can focus on delivering excellence.

Description

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Analytics
Congree
GitHub
GitLab
Google Analytics
Jira
Jive
MadCap IXIA CCMS
Microsoft Dynamics 365
Oracle Cloud CX
Oracle Taleo
Paligo
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
ServiceNow
XDocs DITA CCMS
Zendesk

Integrations

Adobe Analytics
Congree
GitHub
GitLab
Google Analytics
Jira
Jive
MadCap IXIA CCMS
Microsoft Dynamics 365
Oracle Cloud CX
Oracle Taleo
Paligo
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
ServiceNow
XDocs DITA CCMS
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RWS Group

Founded

1958

Country

United Kingdom

Website

www.rws.com/contenta/

Vendor Details

Company Name

Zoomin Software

Founded

2015

Country

United States

Website

www.zoominsoftware.com

Product Features

Desktop Publishing

For Newspapers / Magazines
For Printing
For eBooks
HTML Import / Export
Handles Database Formats
Image Editing
Multiple Editing Layers
Object Snapping / Grouping
PDF Export / Import
Templates

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Alternatives

MadCap Flare Reviews

MadCap Flare

MadCap Software

Alternatives

XDocs DITA CCMS Reviews

XDocs DITA CCMS

Bluestream
MadCap Flare Online Reviews

MadCap Flare Online

MadCap Software
ONePUBS Reviews

ONePUBS

ONEIL
Enghouse eKMS Reviews

Enghouse eKMS

Enghouse Interactive