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Average Ratings 0 Ratings
Description
Effective Strategies for Managing Your Contacts. Our user-friendly contact management system caters to individuals, teams, and small businesses alike. By linking various accounts or sources, we help you develop a consolidated address book tailored to your needs. Enjoy real-time updates on contact information that synchronizes seamlessly across multiple platforms and devices. Additionally, our service alerts you when any contact details may be outdated. With automated scans, we guarantee that you possess the most precise information available. We identify duplicates and streamline updates, making contact management hassle-free. You can easily merge duplicate entries to establish a cohesive address book that spans across different accounts and devices. By taking a single piece of information—whether it's an email address, social media handle, or phone number—we enhance it to provide a comprehensive profile. Our enriched, contextual data helps ensure that you connect with the right individuals every time. Furthermore, we offer a convenient solution for digitizing business cards, with each entry being double-verified before being incorporated into your address book. You can effortlessly scan and save business cards while on the move using our mobile app, or opt for bulk uploads through our web application, ensuring that your contacts are always organized and accessible. This combination of features makes our service an indispensable tool for anyone looking to streamline their contact management.
Description
NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.
API Access
Has API
API Access
Has API
Integrations
Salesforce
BMC HelixGPT
Finacle
Fiserv
Freshdesk
HubSpot CRM
ImmiCompliance
Microsoft Dynamics 365
Microsoft Entra ID
Oracle CRM On Demand
Integrations
Salesforce
BMC HelixGPT
Finacle
Fiserv
Freshdesk
HubSpot CRM
ImmiCompliance
Microsoft Dynamics 365
Microsoft Entra ID
Oracle CRM On Demand
Pricing Details
$8.33 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gentoo Labs
Founded
2012
Website
www.contactsplus.com
Vendor Details
Company Name
NovelVox
Founded
2008
Country
United States
Website
www.novelvox.com/unified-agent-desktops/
Product Features
Business Card
Contact Management
Data Extraction
Design Templates
Image Editor
Print Management
Step-by-Step Wizard
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration