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Average Ratings 0 Ratings
Description
Constants is a Slack bot designed to execute your scripts, transforming them and prompts into regulated tools for your team’s use. It provides Support Ops, Data Ops, and Product Ops teams with a method to make internal automation readily available right from Slack, enabling colleagues to initiate valuable workflows without the need to access terminals, dashboards, notebooks, or specialized admin panels. The fundamental concept is straightforward: leverage the scripts, prompts, and operational processes that a team relies on, encapsulate them as controlled tools, and allow users to execute them directly from their active workspace. By eliminating the need for engineers to repeatedly execute one-off scripts or manually input prompts for ongoing requests, Constants offers these functions through a collaborative Slack interface that ensures governance over their usage. This approach enhances the visibility, repeatability, and team-oriented nature of operational tools while ensuring that the work remains closely tied to the discussions surrounding requests, updates, and decisions. Moreover, by integrating automation into the communication platform, teams can experience increased efficiency and collaboration in their daily workflows.
Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
API Access
Has API
API Access
Has API
Integrations
Slack
Claude
Gmail
Google Cloud Platform
Microsoft Outlook
Yahoo! Mail
Integrations
Slack
Claude
Gmail
Google Cloud Platform
Microsoft Outlook
Yahoo! Mail
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$5 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Constants
Country
United States
Website
www.constants.io
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Product Features
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Alternatives
No Alternatives