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support

Description

Safely manage and combine your data. All your critical construction workflows can be managed from one place. Real-time project information and data-driven decisions. BIM can be made available to the project team and improve constructability. Integrate with third-party applications to secure your data's future. Connex is the construction management software that you need for your construction projects. Connex helps you build with less risk and higher profits by breaking down silos between software applications and communication silos, from precon to closing out. You can streamline your workflows, manage your project, and standardize field execution. Connex allows you to seamlessly collaborate and deliver projects on-time and within budget. Connex allows you to collaborate from the office to the field using one platform. You can have full transparency in your project portfolio. This will improve decision making and facilitate seamless collaboration among project stakeholders.

Description

Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

LeadByte
RIB Project

Integrations

LeadByte
RIB Project

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RIB Software

Founded

1961

Country

Germany

Website

www.rib-connex.com

Vendor Details

Company Name

Connex One

Country

United Kingdom

Website

www.connexone.io

Product Features

BIM

2D Drawing
3D Modeling
Change Management
Collaboration
Conflict Tracking
Design Modeling
Document Management
For Facility Management
Mobile Access
Scheduling

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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